Quality & Assurance Lead — Hybrid/Remote (Poland)

CHEP UK Ltd.; Polska; Hybrid; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Company car

LuxMed Medical Insurance

Multisport Card

Meal vouchers

Transportation allowance

Employee Capital Plan

Employee Investment Plan

Volunteer days

Job summary

CHEP UK Ltd. is seeking a Quality Assurance Leader to elevate quality standards across CHEP operations and 3PL networks in Poland. The role focuses on audits, investigations, training, and continuous improvement to ensure product and service quality, while aligning with regional objectives.

You will lead customer-facing quality initiatives, manage RCA/CAPA activities, and drive metrics like AQL and QMS compliance, collaborating across functions and regions.

Qualifications

• Bachelor's degree in Engineering, Quality Management, Supply Chain, Logistics, Manufacturing, Food Science, or related field.
• 1-3 years of experience in Quality, Operations, Manufacturing, Supply Chain, Customer Service, or Continuous Improvement.
• Experience handling customer complaints, quality investigations, or corrective action processes is desirable.

Responsibilities

• Implement and execute the Quality Audit Program across CHEP-owned and subcontracted service centers.
• Develop and deliver quality training materials for operations personnel.
• Act as CHEP’s customer-facing quality representative and lead RCA/CAPA processes.
• Conduct announced and unannounced audits and monitor QMS compliance.
• Analyze field data to identify trends and opportunities for improvement.

Skills

RCA

CAPA

Quality Auditing

Quality Standards

CRM

Taking Ownership

Teamwork

Training Delivery

Understand Customers

Education

Bachelor's degree

Tools

SAP

Salesforce

Power BI

Job description

CHEP UK Ltd. is seeking a Quality Assurance Leader to elevate quality standards across CHEP operations and 3PL networks in Poland. The role focuses on audits, investigations, training, and continuous improvement to ensure product and service quality, while aligning with regional objectives.

You will lead customer-facing quality initiatives, manage RCA/CAPA activities, and drive metrics like AQL and QMS compliance, collaborating across functions and regions.