Remote Office Manager: Plumbing & HVAC Operations

Offshore Launch; Polska; Hybrid; PLN 203,000 - 297,000; Full time

Benefits offered by this job

HMO

PTO

Annual bonus

Career pathways

Remote work

Job summary

Offshore Launch is seeking an experienced Office Manager to own the front office for a busy residential service operation serving CT and NY. You’ll handle calls, scheduling, invoices, payroll, and reporting, while coordinating onboarding and staff.

A calm, professional phone presence and strong organization are essential in a remote, team-based environment. You’ll work across Housecall Pro, ServiceTitan or similar platforms, ensuring data accuracy and timely follow-ups on estimates and

Qualifications

• 2+ years in office management, dispatch, customer service or operations coordination in home services.
• Hands-on experience with Housecall Pro, ServiceTitan, Jobber or similar platform.
• Excellent spoken English and a confident, warm phone presence.
• High drive and high attention to detail; able to juggle phones, schedules and follow-ups.

Responsibilities

• Answer and book calls for service, emergencies, and estimates.
• Build and manage technicians' daily schedules and re-route during emergencies.
• Follow up on open estimates and renew maintenance memberships.
• Track jobs from booking to invoicing and flag at-risk items.
• Invoice and collect payments; assist with financing applications.
• Handle permits, COIs, licenses and technician paperwork.
• Prepare payroll and generate weekly owner reports.
• Maintain clean data in the field service software and support onboarding.

Skills

Office management

Dispatch coordination

Customer service

English fluency

Phone support

Multi-tasking

Education

High school diploma

Tools

Housecall Pro

ServiceTitan

Jobber

Job description

Offshore Launch is seeking an experienced Office Manager to own the front office for a busy residential service operation serving CT and NY. You’ll handle calls, scheduling, invoices, payroll, and reporting, while coordinating onboarding and staff.

A calm, professional phone presence and strong organization are essential in a remote, team-based environment. You’ll work across Housecall Pro, ServiceTitan or similar platforms, ensuring data accuracy and timely follow-ups on estimates and