Remote Junior IT Help Desk – First Line Support

Broadpin; Poland; Remote; PLN 103,896 - 155,844; Full time

Benefits offered by this job

Competitive benefits

Work from home

Training opportunities

International environment

Job summary

Broadpin is seeking a Junior First Line Support professional to join our Western Europe team. This role is ideal for someone starting their career in IT support and looking to develop their skills in a dynamic international environment.

As a Junior First Line Support technician, you will be the first point of contact for our customers in resolving IT-related issues, providing timely and effective assistance.

Qualifications

• Basic knowledge of IT systems and a strong interest in IT support.
• Fluency and good communication skills in English is essential.
• Customer-oriented with a patient and friendly approach.
• Ability to work well in a team as well as independently.
• Willingness to learn and develop IT skills.
• Availability to work shifts and flexible hours as required.
• Problem-solving mindset and ability to follow established procedures accurately.
• Experience with ticketing systems is a bonus but not mandatory.

Responsibilities

• Be the first point of contact for customers resolving IT issues.
• Escalate complex problems to senior team members following established procedures.

Skills

IT basics

English fluency

Teamwork

Customer focus

Willingness to learn

Shift adaptability

Ticketing systems

Job description

Broadpin is seeking a Junior First Line Support professional to join our Western Europe team. This role is ideal for someone starting their career in IT support and looking to develop their skills in a dynamic international environment.

As a Junior First Line Support technician, you will be the first point of contact for our customers in resolving IT-related issues, providing timely and effective assistance.