Service Desk Engineer — Customer‑Centric IT Support

Hitachi; Wrocław; On-site; PLN 42,000 - 66,000; Full time

Job summary

Hitachi is seeking a Service Desk Engineer to be the first point of contact for colleagues in the region, delivering expert guidance and support for a smooth technology experience. Strong communication, empathy, and problem solving are essential.

You will handle 1st/2nd line support, manage tickets (Jira), deploy hardware, and contribute to internal IT projects, ensuring high service levels. English proficiency and team collaboration are required.

Qualifications

• Provide 1st and 2nd line remote support for end users (software and hardware)
• Register, track, and manage tasks using a ticketing system (e.g., Jira)
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals)
• Experience with Windows 11 and MacOS troubleshooting
• Familiarity with identity and device management systems such as Okta, Microsoft

Responsibilities

• Provide 1st and 2nd line remote support for end users (both software and hardware issues)
• Register, track, and manage tasks using a ticketing system (e.g., Jira)
• Prepare, configure, and deploy user workplace equipment (laptops, docking stations, peripherals)
• Participate in internal IT projects and initiatives

Skills

1st & 2nd line support

Ticketing system

End-user support

AD/DNS/DHCP knowledge

Windows 11 troubleshooting

Tools

Jira

Office 365

Azure

Intune

ServiceNow

Job description

Hitachi is seeking a Service Desk Engineer to be the first point of contact for colleagues in the region, delivering expert guidance and support for a smooth technology experience. Strong communication, empathy, and problem solving are essential.

You will handle 1st/2nd line support, manage tickets (Jira), deploy hardware, and contribute to internal IT projects, ensuring high service levels. English proficiency and team collaboration are required.