Remote IT Support Specialist — Growth, PTO & Training

Voxidea-Stafi; Polska; Hybrid; PLN 72,000 - 96,000; Full time

Benefits offered by this job

Biweekly payments

Long-term opportunities

Fully remote

Paid time off (2 weeks)

Wellness support

Professional growth

Exclusive learning access

Job summary

Voxidea seeks an IT Support Specialist to be the first contact for employees with technical issues, resolving problems remotely via phone, email, chat, and remote tools. You will diagnose hardware, software, and access issues, escalate when needed, and document all requests in the Help Desk system.

You’ll assist with workstation config, software deployment, mobile devices, onboarding/offboarding, and virtual meeting tech, while contributing to knowledge bases and IT projects.

Qualifications

• A minimum of two years of experience in Help Desk or IT Support.
• Degree in Information Systems, IT, Computer Science or related field preferred.
• Proficiency with Windows 10/11 and Microsoft Office/Microsoft 365.
• Experience with remote troubleshooting and remote-support tools.
• Strong written and verbal communication skills.

Responsibilities

• Respond to technical assistance requests via phone, email, chat, and remote platforms.
• Serve as the first point of contact for employees with issues.
• Diagnose and resolve hardware, software, and connectivity problems remotely.
• Escalate complex issues to appropriate IT resources when needed.
• Provide remote workstation configuration and software deployment support.
• Maintain documentation of tickets and resolutions in Help Desk system.
• Assist with onboarding/offboarding and virtual meeting tech.
• Contribute to knowledge base and IT improvement projects.

Skills

Customer service

Remote support

Microsoft 365

Active Directory

VPN & networking

Documentation

Team collaboration

Problem solving

Education

Bachelor’s degree in IT or related field

Tools

Intune

MDM

Exchange/Office 365

VoIP systems

Job description

Voxidea seeks an IT Support Specialist to be the first contact for employees with technical issues, resolving problems remotely via phone, email, chat, and remote tools. You will diagnose hardware, software, and access issues, escalate when needed, and document all requests in the Help Desk system.

You’ll assist with workstation config, software deployment, mobile devices, onboarding/offboarding, and virtual meeting tech, while contributing to knowledge bases and IT projects.