Remote IT Support Analyst — US Time Zone CRM Helpdesk

ETON Technologies Pvt Ltd; Poland; Remote; PLN 45,000 - 78,000; Full time

Job summary

Eton Technologies Private Limited is seeking freshers for an IT Support Analyst role with a focus on customer service and IT issue resolution. The position is work from home with two US time zone shifts and training provided upfront.

Ideal candidates have a BBA/BCA/BSc or equivalent, strong English communication, basic computer skills, and data entry experience. US client exposure and a willingness to work late nights are a plus.

Qualifications

• Must have BBA, BCA, BSc. Or equivalent degree or in last semester.
• Must have excellent English communication skills.
• Must have basic computer skills
• Should have data entry experience
• Should be good in Microsoft - Excel and Word
• Having US client communication experience is plus
• Having a US accent is preferred
• Prior experience in BPO or customer service job is plus
• Willing to Work Late nights.
• Should have good learning skills
• Must be an excellent team player with excellent interpersonal skills.

Responsibilities

• IT support analyst would involve answering incoming IT service desk calls and/or reviewing inbound IT service request emails and creating or updating incident/problem tickets in the Service Desk system (CRM-based system).
• Candidates will follow processes/scripts provided by the Company’s Project Manager and training will be provided prior to the start of the engagement.
• Candidates will also be trained in resolving the IT issues captured in the CRM. system
• Candidates will be working in the US Time zone.

Skills

Excellent English communication

Data entry

Learning skills

Team player

Willing to work late nights

Education

BBA, BCA, BSc or equivalent

Tools

Microsoft Excel

Microsoft Word

Job description

Eton Technologies Private Limited is seeking freshers for an IT Support Analyst role with a focus on customer service and IT issue resolution. The position is work from home with two US time zone shifts and training provided upfront.

Ideal candidates have a BBA/BCA/BSc or equivalent, strong English communication, basic computer skills, and data entry experience. US client exposure and a willingness to work late nights are a plus.