EU-based Remote Technical Support Specialist – Shift-Based

DOU Polska; Warszawa; On-site; PLN 194,000 - 253,000; Full time

Benefits offered by this job

Industry leader

Flexible schedule

Fully remote setup

Collaborative culture

Training budget

Well-being: 30 days PTO

Medical insurance budget

Job summary

Stape is seeking a Shifts Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

The role focuses on email and chat support, keeping the Help Center up to date, and resolving tickets efficiently while collaborating with team members to improve processes. This remote position offers a flexible schedule and onboarding in Month 1, followed by a rotating shift system to cover day and

Qualifications

• 1+ year of active experience in technical support.
• Understanding of network troubleshooting tools and techniques (e.g., browser DevTools).
• Ability to learn quickly and independently grasp new technical concepts.
• Strong communication and collaboration with cross-functional teams.
• Ability to analyze data, identify tracking issues, and propose solutions.
• English skills (B2 or higher).

Responsibilities

• Provide prompt and helpful support to clients via email and chat (no phone calls).
• Keep Help Center / Knowledge Base articles accurate and up to date.
• Aim to resolve support tickets in one touch whenever possible.
• Collaborate with team members to share insights and improve support processes.

Skills

Technical support

Network troubleshooting

DevTools

Clear communication

Data analysis

Startup environment

English B2+

Tools

Jira

Confluence

Job description

Stape is seeking a Shifts Technical Support Specialist to support clients using our server-side tracking solutions. You’ll ensure high-quality customer support for thousands of users worldwide.

The role focuses on email and chat support, keeping the Help Center up to date, and resolving tickets efficiently while collaborating with team members to improve processes. This remote position offers a flexible schedule and onboarding in Month 1, followed by a rotating shift system to cover day and