Remote IT Service Desk Analyst - Tier 1

Lumen Technologies, Inc.; Polska; Hybrid; PLN 40,000 - 56,000; Full time

Benefits offered by this job

Annual bonus

Private healthcare

Multisport card

Lunch Pass card

Voluntary life insurance

PPK

Language classes

Working Abroad Policy

Job summary

Lumen Technologies, Inc. seeks an Operations Technical Support I (Service Desk Analyst) for a remote role in Poland. You will provide Tier 1 IT support in a customer-focused, team-oriented environment, handling incidents and requests across multiple channels.

The role requires a rotating 24/7 shift (nights, weekends, holidays). Benefits include annual bonus, private healthcare, Multisport card, Lunch Pass, life insurance, and language courses.

Qualifications

• 1-2 years IT customer service experience.
• Familiarity with ITSM and ticketing workflows.
• Strong written and verbal English; Polish preferred.

Responsibilities

• Interact with customers via multiple channels following defined guidelines.
• Resolve or escalate incidents and service requests promptly.
• Maintain thorough, accurate ticket documentation.
• Collaborate with teams to resolve issues and improve processes.

Skills

Customer service

Communication skills

Team player

Problem solving

Multitasking

Tools

Microsoft Office

Ticketing systems

Networking basics

Job description

Lumen Technologies, Inc. seeks an Operations Technical Support I (Service Desk Analyst) for a remote role in Poland. You will provide Tier 1 IT support in a customer-focused, team-oriented environment, handling incidents and requests across multiple channels.

The role requires a rotating 24/7 shift (nights, weekends, holidays). Benefits include annual bonus, private healthcare, Multisport card, Lunch Pass, life insurance, and language courses.