Global IT Service Desk Agent (L1) – Hybrid/Remote

Grant Thornton Global Delivery Center Poland; Poznań; Hybrid; PLN 32,000 - 42,000; Full time

Benefits offered by this job

Hybrid work model

Private medical care

MultiSport

Benefits platform

International environment

Structured onboarding

Career development paths

Training platforms

Inclusive workplace

Modern Poznań office

Job summary

Grant Thornton Global Delivery Center Poland is seeking an IT Service Desk Agent (L1) to deliver high-quality, customer-centric IT support to employees across regions. You’ll be the first contact for incidents and requests, working with ServiceNow and contributing to continuous improvement in a metric-driven environment.

The role offers a hybrid work model (2 days in the office, 3 days remote), an employment contract, private medical care, and a benefits package.

Qualifications

• First point of contact for IT incidents and service requests.
• Deliver high-quality, customer-focused IT support to employees.

Responsibilities

• Log, triage and resolve IT incidents and requests to meet KPIs.
• Maintain accurate ticket documentation and knowledge base.
• Collaborate with regional Service Desk peers to ensure consistent support.

Skills

Customer-centric mindset

Tools

ServiceNow

Job description

Grant Thornton Global Delivery Center Poland is seeking an IT Service Desk Agent (L1) to deliver high-quality, customer-centric IT support to employees across regions. You’ll be the first contact for incidents and requests, working with ServiceNow and contributing to continuous improvement in a metric-driven environment.

The role offers a hybrid work model (2 days in the office, 3 days remote), an employment contract, private medical care, and a benefits package.