Remote Global PMS Customer Success Lead

TuoTempo; Poznań; On-site; PLN 180,000 - 240,000; Full time

Benefits offered by this job

Healthcare insurance

Wellness programs

Flexible hours

Job summary

Docplanner Group is seeking a PMS Customer Success Operations Lead to shape onboarding, engagement, and retention across Feegow, Clinic Cloud, GIPO, MyDr, and future PMS products. You will drive scalable processes, dashboards, and a data‑driven governance model across markets, balancing local and global priorities.

Fluent English is required; Polish and other languages are a plus. This role offers high visibility, cross‑functional collaboration with product, BI, and country leadership, and

Qualifications

• Has solid experience in project management, program management, customer success, or operations in a complex, multi‑product/multi‑market business.
• Brings exposure to SaaS, healthcare, or B2B operations; experience across two is a strong plus.
• Understands onboarding, retention/farming, churn prevention, and customer journeys.
• Is proficient with data: defining KPIs and reporting, partnering with BI.
• Has experience across multiple markets or global/local operating models, translating priorities into local execution.

Responsibilities

• Own and evolve the PMS Customer Success operating model across all products and markets.
• Drive onboarding process revamp across PMS products in specific markets, rolling out across acquired companies.
• Own the early‑churn initiative, moving CRM processes from HubSpot to Salesforce.
• Build the performance layer: KPIs, dashboards, cohort views with BI, CRM/Ops, retention teams.
• Standardize governance across markets to align local teams with a data‑driven global model.
• Translate product priorities into actionable local execution and surface local realities to product/global.
• Track performance and flag risk; contribute to broader strategic projects.

Skills

Project management

Customer success

Operations

Data analytics

CRM tools

Stakeholder mgmt

Market coordination

English fluency

Polish language

Education

Bachelor's degree in relevant field

Tools

Salesforce

HubSpot

Excel

Job description

Docplanner Group is seeking a PMS Customer Success Operations Lead to shape onboarding, engagement, and retention across Feegow, Clinic Cloud, GIPO, MyDr, and future PMS products. You will drive scalable processes, dashboards, and a data‑driven governance model across markets, balancing local and global priorities.

Fluent English is required; Polish and other languages are a plus. This role offers high visibility, cross‑functional collaboration with product, BI, and country leadership, and