Global PMS Customer Success Project Manager

Docplanner; Polska; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Healthcare insurance

Remote work options

Career growth opportunities

Job summary

Docplanner Group is seeking a strategic, hands-on Customer Success & Operations leader to shape the PMS onboarding, engagement, and retention program across markets. You will define scalable processes for Feegow, Clinic Cloud, GIPO, MyDr, and future PMS partners, driving down churn and enabling global-scale execution.

This role blends strategic thinking with practical implementation, requiring data fluency, cross‑functional collaboration, and the ability to translate global priorities into local

Qualifications

• Experience in project/program management, customer success, or operations in a multi-product, multi-market business.
• Exposure to SaaS, healthcare, or B2B operations; cross-market experience is a plus.
• Understanding of onboarding, retention, farming, churn prevention, and customer journeys.
• Data fluency: defining KPIs and translating needs into reporting and dashboards, partner with BI.
• Experience across markets or global/local operating models; translate global priorities into local execution.

Responsibilities

• Own PMS CS operating model: onboarding, engagement, retention, and churn prevention across products and markets.
• Revamp onboarding processes using templates and roll out across acquired companies.
• Lead early-churn initiatives with a three-tier touchpoint model and CRM automation.
• Build KPIs, dashboards, and cohort views for onboarding quality and retention metrics.
• Standardize governance across markets and align local execution with global priorities.
• Translate product priorities into actionable local execution and surface local realities.
• Track performance and spend, flag risks proactively, and contribute to broader CS strategic projects.

Job description

Docplanner Group is seeking a strategic, hands-on Customer Success & Operations leader to shape the PMS onboarding, engagement, and retention program across markets. You will define scalable processes for Feegow, Clinic Cloud, GIPO, MyDr, and future PMS partners, driving down churn and enabling global-scale execution.

This role blends strategic thinking with practical implementation, requiring data fluency, cross‑functional collaboration, and the ability to translate global priorities into local