Global PMS Program Manager

TuoTempo; Wrocław; On-site; PLN 180,000 - 260,000; Full time

Job summary

Docplanner Group is seeking a PMS Customer Success lead to shape onboarding, engagement, and retention across Feegow, Clinic Cloud, GIPO, MyDr, and future PMS. You will translate global priorities into local execution while building scalable operations.

This strategic yet hands‑on role requires strong program management, data fluency, and superb stakeholder coordination across product, country leadership, BI, and retention teams to prevent churn and drive value for clinics.

Qualifications

• Experience in project/program management, customer success, or operations in a multi-product/multi-market business.
• Proficient with data: KPIs, dashboards, and reporting; able to translate needs into requirements with BI.
• Hands-on with CRM tools (Salesforce or HubSpot) and data-driven decision support.

Responsibilities

• Own and evolve the PMS CS operating model across onboarding, engagement, retention, and churn prevention for multiple PMS products and markets.
• Drive onboarding process revamp across PMS products and markets, building on templates and rolling out across acquired companies.
• Lead early-churn initiative: three-tier touchpoint model, moving toward CRM automation and Salesforce migration from HubSpot.
• Build the performance layer: KPIs, dashboards, cohort views for onboarding quality and retention; partner with BI, CRM/Ops, Retention.
• Standardize governance across markets to align local execution with a data-driven global model.
• Translate product priorities into actionable local execution and surface local realities to product/global.
• Track performance and spend, flag risk; contribute to broader Clinics/Enterprise CS strategic projects.

Skills

Project management

Program management

Customer success

Operations

Tools

Salesforce

HubSpot

Job description

Docplanner Group is seeking a PMS Customer Success lead to shape onboarding, engagement, and retention across Feegow, Clinic Cloud, GIPO, MyDr, and future PMS. You will translate global priorities into local execution while building scalable operations.

This strategic yet hands‑on role requires strong program management, data fluency, and superb stakeholder coordination across product, country leadership, BI, and retention teams to prevent churn and drive value for clinics.