Global PMS Customer Success Lead

Doctoralia México; Województwo mazowieckie; Hybrid; PLN 180,000 - 320,000; Full time

Benefits offered by this job

Healthcare insurance

Global team

Career growth

Flexible hours

Job summary

Docplanner Group is hiring for a strategic PMS Customer Success role that sits at the crossroad of operations, onboarding, and product. You will shape how clinics onboard, engage, and retain PMS customers across Feegow, Clinic Cloud, GIPO, MyDr, and other products at global scale.

The role demands hands-on execution, data-driven decision making, and strong collaboration with local markets, product, BI, and retention teams.

Qualifications

• Experience in project, program, customer success, or operations in a multi-product multi-market setting.
• Exposure to SaaS, healthcare, or B2B operations is a strong plus.
• Knowledge of onboarding, retention, farming, and churn prevention in CS.
• Ability to define KPIs and translate needs into dashboards with BI partners.
• Experience working across markets and translating global priorities to local execution.
• Hands-on with CRM tools (Salesforce, HubSpot) and data-driven decision making.
• Strong cross-stakeholder collaboration without formal authority.

Responsibilities

• Own and evolve the PMS Customer Success operating model across products and markets.
• Revamp onboarding processes for PMS products and roll out templates globally.
• Lead the early-churn initiative and push CRM automation toward Salesforce.
• Build KPIs, dashboards, and cohort views with BI and Ops teams.
• Standardize governance across countries to align with a data-driven global model.
• Translate product priorities into actionable local execution and surface local realities.
• Track performance and flag risks, contributing to broader strategic projects.

Skills

Project management

Program management

Customer success

Operations

Data analysis

CRM tools

Cross-market coordination

Stakeholder management

Communication

Tools

Salesforce

HubSpot

Job description

Docplanner Group is hiring for a strategic PMS Customer Success role that sits at the crossroad of operations, onboarding, and product. You will shape how clinics onboard, engage, and retain PMS customers across Feegow, Clinic Cloud, GIPO, MyDr, and other products at global scale.

The role demands hands-on execution, data-driven decision making, and strong collaboration with local markets, product, BI, and retention teams.