Global PMS Program Manager - CS & Ops

Jameda; Województwo mazowieckie; Híbrido; PLN 250.000 - 350.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Healthcare insurance

Wellness programs

Flexible time off

Local office hubs

Descripción de la vacante

Docplanner Group seeks a Customer Success/Operations lead to shape the PMS onboarding, engagement, and churn prevention across multiple products and markets. You will drive scalable processes, dashboards, and governance while translating global priorities into local execution.

The role blends strategic thinking with hands-on implementation, requiring collaboration with product, BI, and local leadership. The position offers remote-friendly, hybrid work across global hubs and a path to impact in a

Formación

• Experience in project/program management, customer success, or operations in a complex multi-product business.
• Exposure to SaaS, healthcare, or B2B operations (two is a plus).
• Understanding of onboarding, retention, farming, churn prevention, and customer journeys.

Responsabilidades

• Own and evolve the PMS CS operating model across products and markets.
• Drive onboarding process revamp across PMS products and markets.
• Lead early-churn initiative from manual to CRM automation (HubSpot to Salesforce).
• Build KPIs, dashboards, and cohort views for onboarding and retention.
• Standardize governance across markets for a data-driven global model.
• Translate product priorities into local execution and surface feedback to product/global.
• Track performance of CS initiatives, monitor spend and risks.
• Contribute to broader Clinics/Enterprise CS projects.

Conocimientos

Project management

Program management

Customer success

Operations in multi-product markets

SaaS / healthcare / B2B operations

Data-driven KPIs & dashboards

CRM tools (Salesforce/HubSpot)

Cross-market coordination

Clear communication & stakeholder mgmt

Herramientas

Salesforce

HubSpot

Descripción del empleo

Docplanner Group seeks a Customer Success/Operations lead to shape the PMS onboarding, engagement, and churn prevention across multiple products and markets. You will drive scalable processes, dashboards, and governance while translating global priorities into local execution.

The role blends strategic thinking with hands-on implementation, requiring collaboration with product, BI, and local leadership. The position offers remote-friendly, hybrid work across global hubs and a path to impact in a