Global PMS Program Manager - CS & Ops Leader

Jameda

Poznań

On-site

PLN 180,000 - 280,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Docplanner Group is seeking a senior professional to shape PMS Customer Success across multiple markets and products. You will define onboarding, engagement, and retention playbooks, and drive churn prevention with scalable processes and data-driven governance across Feegow, Clinic Cloud, GIPO, MyDr, and future integrations.

You will navigate ambiguity between local vs global priorities, translate product strategies into local actions, and collaborate with BI, CRM/Ops, and the Retention teams to

Qualifications

Experience in project/program management or customer success within complex multi-product settings.
Exposure to SaaS, healthcare, or B2B operations is a plus.
Understanding of onboarding, retention, churn prevention and customer journeys.

Responsibilities

Own and evolve the PMS CS operating model across markets and products.
Revamp onboarding processes and roll them out across acquisitions.
Lead early-churn initiatives and move from manual to CRM-driven execution.
Build KPIs, dashboards and cohort views for onboarding, retention and churn.
Standardize governance and align local execution with global model.
Translate product priorities into local execution and feedback loops.
Track spend and flag risks in PMS CS initiatives.
Contribute to broader Clinics/Enterprise CS strategic projects.

Skills

Project management

Program management

Customer success

Operations

Data analysis

KPIs and dashboards

Tools

Salesforce

HubSpot

Job description

You will navigate ambiguity between local vs global priorities, translate product strategies into local actions, and collaborate with BI, CRM/Ops, and the Retention teams to

Get your free, confidential resume review.

or drag and drop your file here.