Remote-First Customer Support Specialist (Lithuanian/Latvian)

HCL Technologies Limited; Polska; Remote; PLN 60.000 - 90.000; Vollzeit

Zusammenfassung

HCLTech is seeking a customer service professional to manage inquiries across voice and digital channels, delivering high-quality support and maintaining accurate records. You will engage with customers on product, order, and service-related requests while following approved workflows and escalation procedures.

Fluency in Lithuanian or Latvian and English, plus strong communication and multitasking skills, are essential to succeed in a virtual-first environment that values flexibility and growth

Qualifikationen

• Experience in customer service across multiple channels.
• Knowledge of customer-service processes.
• Ability to maintain accurate interaction records.

Aufgaben

• Independently manage customer inquiries across voice and digital channels.
• Assist with product, order, and service-related requests.
• Maintain complete and accurate interaction records.
• Follow approved workflows and escalation procedures.
• Identify recurring issues and share observations with the supervisor.

Kenntnisse

Communication skills

Active listening

Customer-service processes

Multitasking

Time management

Issue identification

Escalation

Languages: English

Lithuanian/Latvian

Jobbeschreibung

HCLTech is seeking a customer service professional to manage inquiries across voice and digital channels, delivering high-quality support and maintaining accurate records. You will engage with customers on product, order, and service-related requests while following approved workflows and escalation procedures.

Fluency in Lithuanian or Latvian and English, plus strong communication and multitasking skills, are essential to succeed in a virtual-first environment that values flexibility and growth