Remote ERP Application Support Consultant

UNIT4 NV; Wrocław; Remote; PLN 147,617 - 189,793; Full time

Benefits offered by this job

Flexible Leave Paid Time Off policy

Global Wellbeing Days

Growth opportunities

Inclusive working environment

Commitment to sustainability

Job summary

A fast-growing Cloud company seeks an Associate Application Support Consultant to provide exceptional customer service from remote locations in Poland. You will act as the first point of contact for customer inquiries regarding IT and Business Applications, ensuring effective and professional support. Responsibilities include resolving support cases, mentoring team members, and documenting improvements to enhance user experience. Ideal candidates will possess strong communication skills, problem-solving abilities, and previous experience in customer service.

Qualifications

• Must be proactive in handling customer escalations and issues.
• Able to document, investigate, and report process improvements.
• Experience in a Customer Service environment is an advantage.

Responsibilities

• Provide efficient support for IT and Business Application queries.
• Liaise with colleagues to resolve complex support issues.
• Mentor less experienced team members.

Skills

Strong communication skills

Fluent in English (verbal and written)

Exceptional Customer facing skills

Analytical and problem-solving abilities

Ability to manage time and prioritize workload

Team Player

Education

Background in finance (education or experience)

Tools

ServiceNow

ITIL knowledge

Job description

A fast-growing Cloud company seeks an Associate Application Support Consultant to provide exceptional customer service from remote locations in Poland. You will act as the first point of contact for customer inquiries regarding IT and Business Applications, ensuring effective and professional support. Responsibilities include resolving support cases, mentoring team members, and documenting improvements to enhance user experience. Ideal candidates will possess strong communication skills, problem-solving abilities, and previous experience in customer service.