Remote Customer Success Advocate | Platform Adoption

Norseman, INC; Polska; Hybrid; PLN 353,000 - 511,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k)

Job summary

Norseman Services is seeking a Customer Success Advocate to own the post-implementation relationship with federal, healthcare, and regulated-enterprise customers. You’ll bridge customers Norseman has stood up on ServiceNow with the delivery org, ensuring adoption stays high, platforms stay healthy, and customers see real business outcomes from their investment.

You will oversee a portfolio of accounts, ensure health on the current release, apply prescriptive guidance, and drive expansion while

Qualifications

• 5+ years in a customer success or related role.
• Comfort integrating AI into work and curiosity about AI's impact.
• Ability to operate independently across a portfolio with minimal supervision.
• Strong analytical instincts to parse telemetry, usage data and feedback.
• Track record of resolving complex issues through structured analysis and collaboration.
• Excellent communication: discuss tech health with engineers and business outcomes with CIOs.

Responsibilities

• Oversee customer outcomes for a portfolio of Norseman accounts and understand each customer’s needs.
• Ensure customers stay technically healthy on the current ServiceNow release and Norseman best practices.
• Identify and apply Success Plays to accelerate customer maturity and adoption.
• Drive license utilization and platform expansion to capture full value for customers.
• Partner with delivery teams to bring the right expertise to each customer at the right moment.
• Coordinate escalation response when issues arise and pull in resources to resolve quickly.
• Contribute customer signals back to leadership about adoption trends, renewal risk, and expansion opportunities.

Skills

Customer success

AI integration

Independent work

Analytical skills

Cross-functional collaboration

Communication excellence

Tools

Gainsight

Catalyst

ServiceNow

Success Platform

Job description

Norseman Services is seeking a Customer Success Advocate to own the post-implementation relationship with federal, healthcare, and regulated-enterprise customers. You’ll bridge customers Norseman has stood up on ServiceNow with the delivery org, ensuring adoption stays high, platforms stay healthy, and customers see real business outcomes from their investment.

You will oversee a portfolio of accounts, ensure health on the current release, apply prescriptive guidance, and drive expansion while