Remote Client Success Specialist – Projects & CSAT

Planmyplot; Poland; Remote; PLN 8,000 - 10,000; Full time

Benefits offered by this job

Company laptop provided

12 CL/SL/year + festival holidays + 週の

Weekly offs

90-day probation

Job summary

PlanMyPlot is seeking a remote Customer Success/Account Manager to lead client communications from booking through handover. You will coordinate across sales, design, finance and engineering to keep projects moving and collect feedback at critical milestones.

The role emphasizes proactive risk management, timely payments follow-up, and calm handling of escalations, with regular status updates in Zoho Projects/CRM.

Qualifications

• 1+ years of experience in customer support, customer success, or account management.
• Excellent written and verbal communication skills.
• Comfortable coordinating across multiple teams (sales, design, engineering, finance) to get answers for clients.
• A calm, solutions-first approach to handling frustrated or anxious clients.

Responsibilities

• Be the primary point of contact for clients once their order is confirmed
• Proactively track each project’s milestones and flag any risk of delay before it becomes a problem
• Coordinate with the design and engineering teams to resolve client queries or bottlenecks quickly
• Follow up on pending milestone payments in a friendly, professional, and timely way
• Collect CSAT feedback at key project stages and act on what you learn
• Handle client escalations calmly, involving your manager when a situation needs it
• Keep project and client status fully up to date in Zoho Projects/CRM at all times

Skills

Communication skills

Cross-team coordination

Calm solutions-first approach

Tools

Zoho Projects/CRM

Job description

PlanMyPlot is seeking a remote Customer Success/Account Manager to lead client communications from booking through handover. You will coordinate across sales, design, finance and engineering to keep projects moving and collect feedback at critical milestones.

The role emphasizes proactive risk management, timely payments follow-up, and calm handling of escalations, with regular status updates in Zoho Projects/CRM.