Remote Client Education Architect (Training & Onboarding)

NEXGEN Asset Management; Poland; Remote; PLN 235,000 - 287,000; Full time

Benefits offered by this job

PTO starts at 15 days per year

Paid sick leave 40 hours per year

401(k) with 4% company match

Healthcare options

Holidays

Dog-friendly office

Job summary

NEXGEN Asset Management is seeking a Client Education Specialist to join their Client Success Team. This remote-friendly role focuses on delivering trainings, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals.

The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal.

Qualifications

• Bachelor's degree in education, English, teaching or relevant field.
• 3+ years of experience as a Teacher, Trainer, Tutor, or other relevant position.
• Experience creating online or in-person training content.
• Professional presentation/facilitation experience.
• Excellent verbal and written communication skills.
• Proficient in MS Office.
• Excellent time management and organizational skills.
• Ability to multitask.
• Ability to work under pressure and prioritize tasks.
• Ability to work in a team with a positive attitude.

Responsibilities

• Effectively lead in-person and virtual trainings with clients that focus on learning objectives.
• Oversee deliverables for major training projects and meet deadlines.
• Prepare and plan webinar and/or conference content for existing clients to increase engagement.
• Evaluate existing training practices and adjust as needed to improve the learner experience.
• Collaborate with Subject Matter Experts to prepare training content for major trainings.
• Document new features via knowledge base articles, interactive coursework, and/or short videos.
• Travel as needed to client sites, up to 25% of role responsibilities.
• Serve as a NEXGEN product expert.

Skills

Verbal communication

Written communication

Public speaking

MS Office

Time management

Organization

Presentation/facilitation

Teamwork

Travel ability

Education

Bachelor's degree in education, English, teaching or relevant field

Job description

NEXGEN Asset Management is seeking a Client Education Specialist to join their Client Success Team. This remote-friendly role focuses on delivering trainings, learning tools, training resources, and engagement opportunities for clients to ensure they're using NEXGEN to meet their asset management goals.

The Client Success Team leads software trainings, hosts online webinars, moderates NEXGEN's online community space, and runs the NEXGEN support portal.