Remote Client Concierge & Support Specialist

Assetara Limited; Warszawa; On-site; PLN 42,000 - 63,000; Full time

Job summary

Assetara Limited is seeking a Client Relationship & Support Specialist to join the Warsaw-based team, working remotely through the Assetara platform. You will be the primary contact for clients, handling CRM notes, platform navigation, and concierge-level support while upholding strict compliance.

The role focuses on client communication, SLA management, and escalation in a regulated environment. Candidates should demonstrate professional remote work discipline and confidentiality.

Qualifications

• Experience in client relationship or support role.
• Remote work discipline and confidentiality are essential.
• Knowledge of privacy and anti-fraud protocols is required.

Responsibilities

• Provide professional, warm, and concise communication within the Assetara workspace.
• Deliver scheduled client calls and assist with platform navigation while following compliance limits.
• Prioritize unread client threads, manage SLA compliance, and perform proactive outreach.
• Maintain accurate client notes in the CRM without collecting unnecessary personal data.
• Identify and escalate red flags, complaints, or security incidents per compliance rules.

Skills

Client communication

CRM administration

SLA management

Escalation handling

Compliance awareness

Tools

CRM system (Salesforce)

Job description

Assetara Limited is seeking a Client Relationship & Support Specialist to join the Warsaw-based team, working remotely through the Assetara platform. You will be the primary contact for clients, handling CRM notes, platform navigation, and concierge-level support while upholding strict compliance.

The role focuses on client communication, SLA management, and escalation in a regulated environment. Candidates should demonstrate professional remote work discipline and confidentiality.