Remote Claims Advisor (Polish/English)

AXA Partners; Warszawa; Presencial; PLN 78 000 - 100 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual leave 26 days

Home office up to 40% of working time

Smart-working allowance

Meal vouchers

Enel-Med

Telemedicine

Pension insurance

Life insurance

Travel insurance

E-learning courses

Resumo da oferta

AXA Partners in Warsaw is seeking a proactive Claims Advisor to join our Operations team, handling claims with accuracy and excellent service. You will investigate, assess, and decide on insurance claims, communicating clearly with customers and clients to ensure timely resolution.

You will work closely with colleagues across the business, follow defined processes, learn our products and processes, and strive to meet quality, productivity, and development targets while staying compliant with

Qualificações

• Fluent Polish and business English proficiency.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• High accuracy and attention to detail.
• Ability to analyze information and make independent decisions.
• Willingness to learn insurance terminology and processes.

Responsabilidades

• Investigate, assess and make independent decisions on insurance claims.
• Process claims accurately within agreed timeframes.
• Provide excellent customer service via phone, email and other correspondence.
• Communicate with customers, clients and third parties regarding policy and claims-related matters.
• Develop understanding of insurance products, terms and conditions, and internal processes.
• Work closely with team members, auditors, supervisors and managers to ensure smooth operations.
• Follow agreed processes and contribute to process improvements.
• Consistently meet quality, productivity, business and development targets.
• Ensure full compliance with relevant regulations and company procedures.

Conhecimentos

Polish language

English proficiency

Customer service experience

Communication skills

Attention to detail

Analytical thinking

Willingness to learn

Ferramentas

Outlook

Word

Excel

Descrição da oferta de emprego

AXA Partners in Warsaw is seeking a proactive Claims Advisor to join our Operations team, handling claims with accuracy and excellent service. You will investigate, assess, and decide on insurance claims, communicating clearly with customers and clients to ensure timely resolution.

You will work closely with colleagues across the business, follow defined processes, learn our products and processes, and strive to meet quality, productivity, and development targets while staying compliant with