Claims Advisor - Customer-Focused, Hybrid Role

AXA; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

26 days annual leave

Home Office – up to 40% of workingtime

Smart-working allowance

Meal vouchers

Enel-Med benefit

Telemedicine access

Job summary

AXA Partners in Warsaw is seeking a diligent Claims Advisor to join our Operations team. You will investigate and assess insurance claims, communicate with customers and clients, and make independent decisions while ensuring a high level of service and accuracy.

This role demands thorough attention to detail and a strong sense of accountability. You will process claims within agreed timelines, work with colleagues and third parties, and continuously develop your understanding of our products,

Qualifications

• Fluent Polish and business proficiency in English.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• High level of accuracy, attention to detail and quality focus.
• Ability to analyse information, understand customer situations and make independent decisions.
• Willingness and ability to learn and apply insurance-related information, terms and processes.
• MS Office skills, including Outlook, Word and Excel.

Responsibilities

• Investigate, assess and make independent decisions on insurance claims, requesting additional information when needed.
• Process claims and related tasks accurately, efficiently and within agreed timeframes.
• Provide excellent customer service via phone, email and other correspondence, following up on unresolved issues.
• Communicate with customers, clients and third parties regarding policy and claims-related matters.
• Develop and maintain a strong understanding of insurance products, terms and conditions, and internal processes, applying them correctly in daily work.
• Work closely with team members, auditors, supervisors, managers and other colleagues to ensure smooth operations.
• Follow agreed processes, contribute to process improvements and support other operational areas when required.
• Consistently meet quality, productivity, business and development targets.
• Ensure full compliance with relevant regulations, policies and company procedures.

Skills

Polish Fluent

Business English

Customer service experience

Communication skills

Attention to detail

Analytical thinking

Learning ability

Tools

MS Office (Outlook, Word, Excel)

Job description

AXA Partners in Warsaw is seeking a diligent Claims Advisor to join our Operations team. You will investigate and assess insurance claims, communicate with customers and clients, and make independent decisions while ensuring a high level of service and accuracy.

This role demands thorough attention to detail and a strong sense of accountability. You will process claims within agreed timelines, work with colleagues and third parties, and continuously develop your understanding of our products,