Claims Advisor

AXA; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

26 days annual leave

Home Office – up to 40% of workingtime

Smart-working allowance

Meal vouchers

Enel-Med benefit

Telemedicine access

Job summary

AXA Partners in Warsaw is seeking a diligent Claims Advisor to join our Operations team. You will investigate and assess insurance claims, communicate with customers and clients, and make independent decisions while ensuring a high level of service and accuracy.

This role demands thorough attention to detail and a strong sense of accountability. You will process claims within agreed timelines, work with colleagues and third parties, and continuously develop your understanding of our products,

Qualifications

• Fluent Polish and business proficiency in English.
• Previous customer service experience.
• Strong communication and interpersonal skills.
• High level of accuracy, attention to detail and quality focus.
• Ability to analyse information, understand customer situations and make independent decisions.
• Willingness and ability to learn and apply insurance-related information, terms and processes.
• MS Office skills, including Outlook, Word and Excel.

Responsibilities

• Investigate, assess and make independent decisions on insurance claims, requesting additional information when needed.
• Process claims and related tasks accurately, efficiently and within agreed timeframes.
• Provide excellent customer service via phone, email and other correspondence, following up on unresolved issues.
• Communicate with customers, clients and third parties regarding policy and claims-related matters.
• Develop and maintain a strong understanding of insurance products, terms and conditions, and internal processes, applying them correctly in daily work.
• Work closely with team members, auditors, supervisors, managers and other colleagues to ensure smooth operations.
• Follow agreed processes, contribute to process improvements and support other operational areas when required.
• Consistently meet quality, productivity, business and development targets.
• Ensure full compliance with relevant regulations, policies and company procedures.

Skills

Polish Fluent

Business English

Customer service experience

Communication skills

Attention to detail

Analytical thinking

Learning ability

Tools

MS Office (Outlook, Word, Excel)

Job description

We are looking for a Claims Advisor to join our Operations team in Warsaw. You will investigate and assess insurance claims, communicate with customers and clients, and make independent decisions while ensuring a high level of service and accuracy.

What you’ll be doing:

• Investigate, assess and make independent decisions on insurance claims, requesting additional information when needed.
• Process claims and related tasks accurately, efficiently and within agreed timeframes.
• Provide excellent customer service via phone, email and other correspondence, following up on unresolved issues.
• Communicate with customers, clients and third parties regarding policy and claims-related matters.
• Develop and maintain a strong understanding of insurance products, terms and conditions, and internal processes, applying them correctly in daily work.
• Work closely with team members, auditors, supervisors, managers and other colleagues to ensure smooth operations.
• Follow agreed processes, contribute to process improvements and support other operational areas when required.
• Consistently meet quality, productivity, business and development targets.
• Ensure full compliance with relevant regulations, policies and company procedures.

What you’ll bring:

• Fluent Polish and business proficiency in English.
• Previous customer service experience.
• Strong communication and interpersonal skills, with the ability to work effectively with customers, clients and colleagues.
• High level of accuracy, attention to detail and quality focus.
• Ability to analyse information, understand customer situations and make independent decisions.
• Willingness and ability to learn and apply insurance-related information, terms and conditions, and processes.
• MS Office skills, including Outlook, Word and Excel.

What we offer:

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

• 26 days of annual leave.
• Home Office – up to 40 % of working time per month.
• Smart-working allowance paid monthly.
• Meal vouchers paid by the employer from the first day of employment. During the probation period, the employee covers 45 % of the voucher value.
• Enel-Med benefit – available after the probation period.
• 24/7 online telemedicine support for you and up to 5 family members, available after the probation period.
• 24/7 online psychological counselling for employees and family members.
• Pension insurance contribution of 1.5 % of salary.
• Life insurance fully paid by the employer, automatically available after the probation period.
• Travel insurance for European countries, paid by the employer after the probation period.
• Access to e-learning courses and opportunities for professional development.

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)