Remote Card Authorization Specialist

Us Bank; Poland; Remote; PLN 61,000 - 72,000; Full time

Benefits offered by this job

Healthcare (medical, dental, vision)

Paid vacation

Bonus for non-standard hours

Job summary

U.S. Bank is seeking a Customer Representative in Poland to be the first point of contact for customers, primarily handling inbound calls in English within an international banking environment.

You will resolve issues at first contact, assist with banking and card-related inquiries, and support transaction authorization processes while handling sensitive data. The role operates in a 24/7 remote setting with onboarding and career growth opportunities.

Qualifications

• Very good command of English (C1) both written and spoken
• Secondary education (high school diploma) – students and graduates welcome
• Customer-oriented mindset and willingness to learn
• Good communication and interpersonal skills
• Basic computer skills (MS Office, ability to navigate systems)
• Ability to work with procedures and deadlines

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in English
• Resolve customer issues during the first contact whenever possible
• Support transaction authorization processes and handle card-related (sensitive) data
• Assist customers with account-related topics, payments, and billing issues
• Escalate more complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Work within defined procedures and ensure compliance with financial regulations
• Build positive and professional relationships with customers

Skills

English (C1)

Customer-oriented mindset

Communication skills

Basic computer skills

Procedures & deadlines

Education

High school diploma

Tools

MS Office

Job description

U.S. Bank is seeking a Customer Representative in Poland to be the first point of contact for customers, primarily handling inbound calls in English within an international banking environment.

You will resolve issues at first contact, assist with banking and card-related inquiries, and support transaction authorization processes while handling sensitive data. The role operates in a 24/7 remote setting with onboarding and career growth opportunities.