Remote Banking Support Specialist - 24/7 (Europe/US)

Us Bank; Polska; Hybrid; PLN 61,000 - 72,000; Full time

Benefits offered by this job

Up to 15% bonus for non-standard hours

Full onboarding and paid training

Job summary

U.S. Bank is hiring a Customer Representative to be the first point of contact for customers, handling inbound calls in an international financial environment.

You will support banking and card-related services and follow global processes across Europe and the United States. You will handle inquiries in English, resolve issues on first contact when possible, and maintain accurate records in internal systems.

Qualifications

• Excellent command of English (C1) both written and spoken.
• Secondary education; students and graduates welcome.
• Customer-oriented mindset and willingness to learn.

Responsibilities

• Provide high-quality customer support for banking and card inquiries.
• Handle inbound calls and written requests in English.
• Resolve issues on first contact when possible.
• Maintain accurate documentation in internal systems.

Skills

English (C1)

Customer service

Communication skills

Basic computer skills

Education

Secondary education

Tools

MS Office

CRM systems

Job description

U.S. Bank is hiring a Customer Representative to be the first point of contact for customers, handling inbound calls in an international financial environment.

You will support banking and card-related services and follow global processes across Europe and the United States. You will handle inquiries in English, resolve issues on first contact when possible, and maintain accurate records in internal systems.