Remote Banking Support Specialist (Inbound)

U.S. Bank; Poland; On-site; PLN 61,000 - 72,000; Full time

Benefits offered by this job

Healthcare

Onboarding & training

Bonus for non-standard hours

Job summary

U.S. Bank seeks a Customer Representative to be the first point of contact for customers, primarily via inbound calls, in an international financial environment.

You will support banking and card-related services and operate within global processes across Europe and the United States. You will handle customer inquiries in English, document interactions, and escalate complex cases when needed while adhering to regulatory requirements and internal procedures.

Qualifications

• Very good command of English (C1), both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries.
• Handle incoming calls and written requests from customers in English.
• Resolve customer issues during the first contact whenever possible.
• Support transaction authorization processes and handle card-related (sensitive) data.
• Assist customers with account-related topics, payments, and billing issues.
• Escalate more complex cases to dedicated teams when required.
• Maintain accurate documentation in internal systems.
• Work within defined procedures and ensure compliance with financial regulations.
• Build positive and professional relationships with customers.

Skills

English (C1)

Communication

Interpersonal skills

Basic computer skills

MS Office

Procedures & deadlines

Education

High school diploma

Tools

MS Office

Systems navigation

Job description

U.S. Bank seeks a Customer Representative to be the first point of contact for customers, primarily via inbound calls, in an international financial environment.

You will support banking and card-related services and operate within global processes across Europe and the United States. You will handle customer inquiries in English, document interactions, and escalate complex cases when needed while adhering to regulatory requirements and internal procedures.