Polish/English Bilingual Banking Support Remote

Visa Hunt; Poland; On-site; PLN 42,000 - 64,000; Full time

Benefits offered by this job

Stable employment

Onboarding & training

Career progression

Supportive team

Competitive compensation

Job summary

U.S. Bank / Elavon seeks a Junior Customer Representative to be the first point of contact for customers, supporting them in Polish and English via phone and digital channels. This is an international financial environment that values customer service experience and structured growth within the company.

You will handle inquiries, resolve issues at first contact, document interactions, and work with procedures and deadlines. The role is home-based remote with onboarding and clear career paths.

Qualifications

• Very good command of Polish (C1) and English (B2) both written and spoken.
• Secondary education (high school diploma) – students and graduates welcome.
• Customer-oriented mindset and willingness to learn.
• Good communication and interpersonal skills.
• Basic computer skills (MS Office, ability to navigate systems).
• Ability to work with procedures and deadlines.

Responsibilities

• Provide high-quality customer support for banking and card-related inquiries
• Handle incoming calls and written requests from customers in Polish and English
• Resolve customer issues during the first contact whenever possible
• Support customers with account-related questions, payments, billing and card services
• Escalate more complex cases to dedicated teams when required
• Maintain accurate documentation in internal systems
• Build positive and professional relationships with customers

Skills

Polish (C1)

English (B2)

Customer service mindset

Communication skills

MS Office

Education

Secondary education (high school diploma)

Tools

MS Office

Job description

U.S. Bank / Elavon seeks a Junior Customer Representative to be the first point of contact for customers, supporting them in Polish and English via phone and digital channels. This is an international financial environment that values customer service experience and structured growth within the company.

You will handle inquiries, resolve issues at first contact, document interactions, and work with procedures and deadlines. The role is home-based remote with onboarding and clear career paths.