German-Speaking Customer Support Associate (Remote)

U.S. Bank; Poland; Remote; PLN 155,000 - 192,000; Full time

Benefits offered by this job

Remote work

Job summary

U.S. Bank is seeking a Junior Customer Representative with German to support customers from German-speaking markets. No prior banking experience is required – we provide full training and ongoing support.

The role is home-based remote, with onboarding and development pathways in an international environment. Responsibilities include handling inquiries in German and English, documenting interactions, and delivering a professional customer experience, with opportunities to grow within banking and

Qualifications

• German language proficiency (C1/C2) required.
• English language proficiency (B1/B2) required.
• Strong communication and customer focus essential.

Responsibilities

• Support customers in German (and English internally) via phone and written channels.
• Answer inquiries related to accounts, cards, payments and transactions.
• Resolve standard issues according to procedures.
• Document customer interactions accurately in internal systems.
• Cooperate with internal teams to ensure timely resolution of cases.
• Deliver a professional and friendly customer experience.

Skills

German fluency

English skills

Customer service

Communication

Education

Secondary education

Job description

U.S. Bank is seeking a Junior Customer Representative with German to support customers from German-speaking markets. No prior banking experience is required – we provide full training and ongoing support.

The role is home-based remote, with onboarding and development pathways in an international environment. Responsibilities include handling inquiries in German and English, documenting interactions, and delivering a professional customer experience, with opportunities to grow within banking and