Remote Associate Customer Success Manager (Scale)

Medely; Polska; Hybrid; PLN 331,000 - 366,000; Full time

Benefits offered by this job

Competitive pay

401k

Health insurance

Unlimited PTO

Parental leave

Remote work

Job summary

Medely is hiring an Associate Customer Success Manager (Scale) to support outpatient and post-acute facilities nationwide. You’ll manage a high-volume portfolio, use insights and scalable programs to strengthen engagement and retention, and help customers maximize value from Medely’s platform.

You’ll identify trends, share feedback with Product, and build processes that improve support at scale. This role offers the chance to grow your Customer Success skills while contributing to a

Qualifications

• 1-3 years of experience in Customer Success, Account Management, Customer Support, or another customer-facing or operations role.
• Genuine interest in helping customers solve problems and get more value from a product or service.
• Comfort reviewing data, spotting patterns, and using what you learn to prioritize your work.
• Clear, thoughtful written and verbal communication skills - helping customers get more value from Medely.
• Strong organization and follow-through across multiple accounts and priorities.
• Curiosity about technology and the ability to learn tools such as Salesforce, Intercom, or similar customer and CRM platforms.
• Collaborative approach and good judgment about when to resolve an issue yourself and when to bring in a partner.
• Flexibility to balance consistent programs with customer needs that require individual attention.

Responsibilities

• Help customers stay engaged: Monitor account activity and health signals, then reach out with relevant guidance when a customer needs support or could benefit from renewed engagement.
• Make customer education easy to access: Help create and deliver useful communications, webinars, resources, and automated programs that show customers how to get more from Medely.
• Support retention and growth: Recognize signs of risk or changing staffing needs, take action where you can, and connect customers with the right internal partners.
• Bring customer needs back to the team: Identify recurring questions and platform challenges, and share clear feedback with Product and other teams.
• Learn from the results: Track engagement, account health, and campaign performance to understand what’s working and help improve our approach.

Skills

Customer Success

Account Management

Data analysis

Communication

CRM platforms

Salesforce

Intercom

Team collaboration

Tools

Salesforce

Intercom

Job description

Medely is hiring an Associate Customer Success Manager (Scale) to support outpatient and post-acute facilities nationwide. You’ll manage a high-volume portfolio, use insights and scalable programs to strengthen engagement and retention, and help customers maximize value from Medely’s platform.

You’ll identify trends, share feedback with Product, and build processes that improve support at scale. This role offers the chance to grow your Customer Success skills while contributing to a