Remote Application Support Analyst (SQL)

Relativity; Białystok; Hybrid; PLN 82,000 - 122,000; Full time

Benefits offered by this job

Comprehensive health plans

Dental plans

Vision plans

Parental leave

Flexible work arrangements

Company breaks

Job summary

Relativity is seeking an Application Analyst to create, resolve, and maintain support tickets, provide client support via phone and ticketing systems, and escalate issues within their product vertical. You will track activities in Salesforce and respond within SLAs, collaborating across teams to ensure quality service.

The role operates under a Flexible Schedule Model with 8-hour shifts (6am–12am CEST) to support global coverage, with compensation differential.

Qualifications

• Experience providing client-facing support and handling inquiries via phone/email.
• Proactive troubleshooting of complex issues and clear incident communication.
• Familiarity with Salesforce or similar ticketing systems is a plus.

Responsibilities

• Create, resolve, and maintain support tickets within the product vertical.
• Provide client support via phone and ticketing systems.
• Escalate issues to appropriate teams to elevate tickets.
• Maintain accurate activity records in Salesforce and respond within SLAs.
• Track time and follow documented procedures for ticket handling.

Skills

Customer support experience

Client-focused

Direct experience supporting clients

Experience troubleshooting complex

SQL and Windows platform experience

Travel 10% of the time

Tools

SQL

Windows

Job description

Relativity is seeking an Application Analyst to create, resolve, and maintain support tickets, provide client support via phone and ticketing systems, and escalate issues within their product vertical. You will track activities in Salesforce and respond within SLAs, collaborating across teams to ensure quality service.

The role operates under a Flexible Schedule Model with 8-hour shifts (6am–12am CEST) to support global coverage, with compensation differential.