Regulatory Tech Support Specialist (Global, 24/7)

Regnology; Poland; On-site; PLN 90,000 - 140,000; Full time

Job summary

Regnology, a leading technology firm, is seeking a Technical Customer Support Specialist – Regulatory Risk Reporting to join our global team. You will provide functional and technical support, contributing to 24/7 service continuity through a Follow the Sun model.

You will advise clients on Windows and SQL Server, troubleshoot data and reporting issues, and help develop automation solutions while collaborating across regions and product teams.

Qualifications

• Bachelor’s or Master’s degree in CS/IT (or equivalent experience).
• 1-5 years in customer service or financial software solutions.
• Experience in a financial institution is a strong asset.
• Strong knowledge of Microsoft SQL Server.
• Programming skills in VBScript, VBA, or C# for automation.
• Excellent communication in German and English (C1) level.

Responsibilities

• Serve as the primary support contact for clients using regulatory reporting products.
• Advise clients on Windows and Microsoft SQL Server installation and administration.
• Analyse and troubleshoot data discrepancies, reporting logic, and system behavior.
• Develop automation solutions for clients.
• Participate in on-call rotation and handle weekend coverage as needed.

Skills

Analytical mindset

German and English communication

Cross-functional collaboration

VBScript/VBA/C# automation

SQL knowledge (MS SQL Server)

Education

Bachelor’s or Master’s degree in CS/IT

Tools

Microsoft SQL Server

Ticketing systems

Job description

Regnology, a leading technology firm, is seeking a Technical Customer Support Specialist – Regulatory Risk Reporting to join our global team. You will provide functional and technical support, contributing to 24/7 service continuity through a Follow the Sun model.

You will advise clients on Windows and SQL Server, troubleshoot data and reporting issues, and help develop automation solutions while collaborating across regions and product teams.