Customer Support Specialist – Regulatory Reporting (German speaker)

Regnology; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Regnology is seeking analytical, customer-focused professionals to join our global support team as a Customer Support Specialist - Regulatory Reporting. You will provide functional support to clients and ensure 24/7 service continuity through a coordinated Follow the Sun model.

This role offers deep exposure to regulatory reporting frameworks and collaboration across global teams. You will analyze business rules, troubleshoot configurations, and resolve discrepancies in regulatory calculations

Qualifications

• Master's degree in Finance or related field; strong experience may substitute.
• 3-5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience in a financial institution or bank is a strong asset.
• Strong knowledge of regulatory reporting workflows (Basel, IFRS, Capital Adequacy, etc.).
• Solid understanding of banking products and processes (credit facilities, derivatives, collateral, interest rate products).
• Familiarity with technical troubleshooting (logs, user access, configurations, SQL queries).
• Excellent communication skills in German and English (C1).
• Willingness to participate in on-call or weekend coverage in a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Responsibilities

• Serve as trusted advisor for clients using our regulatory reporting products; resolve inquiries and guide best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues.
• Investigate discrepancies in regulatory calculations; collaborate with internal teams.
• Collaborate with technical teams to ensure comprehensive issue resolution.
• Participate in rotating on-call schedule for weekend or after-hours support.
• Support handover and coordination with other regions as part of Follow the Sun model.
• Contribute to cross-functional initiatives to improve support processes and features.
• Assist in developing internal knowledge base content and client-facing documentation.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Troubleshooting

Excel

SQL queries

Education

Master's degree in Finance or related field

Tools

SQL

Job description

Regnology is a leading technology firm on a mission to bring safety and stability to the financial markets. With an exclusive focus on regulatory reporting and more than 7,000 financial institutions, 30 regulators and 20 tax authorities as clients, we are uniquely positioned to bring greater data quality, efficiency, and cost savings to all market participants. With over 900 employees in 12 countries and a unified data ingestion model powering our work, our clients can quickly implement and derive value from our solutions and easily keep pace with ongoing regulatory changes. For more information visit www.regnology.net

Overview

We are seeking analytical, detail-oriented and customer-focused professionals to join our global support team as a Customer Support Specialist - Regulatory Reporting. In this role, you will provide functional support to our clients while contributing to 24/7 global service continuity through a coordinated Follow the Sun (FTS) support model .

This position offers an excellent opportunity to deepen your expertise in regulatory reporting, work with diverse financial frameworks, and ensure client success with our solutions.

What you'll do

Business and Functional Troubleshooting:

• Serve as a trusted advisor for clients using our regulatory reporting products, resolving functional inquiries and guiding best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues effectively.
• Investigate discrepancies in regulatory calculations, collaborating with internal teams to deliver solutions.
• Collaborate with technical teams to ensure comprehensive issue resolution.

Global Incident Handling:

• Participate in a rotating on-call schedule for urgent support needs during weekends or outside of local business hours.
• Ensure seamless handover and coordination with other regions as part of the Follow the Sun support model.
• Support response efforts for high-priority or platform-wide incidents, maintaining clear internal communication and documentation.

Additional Scope:

• Contribute to cross-functional initiatives aimed at enhancing support processes and product features.
• Support the development of internal knowledge base content and client-facing documentation.

Why we should decide on you

Qualifications

• Master's degree in Finance, Business Administration, Economics or a related field (preferred, but strong experience may substitute)
• 3 - 5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience working within a financial institution or bank is considered a strong asset.
• High level of knowledge of regulatory reporting workflows (e.g. Basel , IFRS, Capital Adequacy, Liquidity, Financial Statements, QI, FATCA, CRS) is highly valued.
• Solid understanding of banking products and processes, including credit facilities, derivatives, collateral, interest rate products, and regulatory reporting.
• Strong analytical skills with a high affinity for numbers and cross-functional collaboration.
• Familiarity with technical troubleshooting (e.g. reviewing logs, user access, configurations, SQL queries)
• Excellent communication skills in German and English (C1 level), business fluent
• Willingness to participate in on-call or weekend coverage as part of a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Key Attributes

• Highly structured and analytical, with strong troubleshooting instincts and attention to detail.
• Calm and dependable in high-pressure or time-sensitive situations.
• Client-focused and collaborative, with a service-oriented mindset.
• Proactive in driving improvements to internal processes and documentation.
• Motivated to help build and scale a globally distributed support function.

Why you should decide on us

• Let's grow together, join a market-leading SaaS company - our agile character and culture of innovation enables you to design our future.
• We provide you with the opportunity to take on responsibility and participate in international projects.
• In addition to our buddy-program, we offer numerous individual and wide-ranging training opportunities during which you can explore technical and functional areas.
• Our internal mobility initiative encourages colleagues to transfer cross functionally to gain experience and promotes knowledge sharing.
• We are proud of our positive working atmosphere characterized by a supportive team across various locations and countries and transparent communication across all levels.
• Together we're better - meet your colleagues at our numerous team events.