Regulatory Support Specialist - 24/7 Global Desk

Regnology; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Regnology is seeking analytical, customer-focused professionals to join our global support team as a Customer Support Specialist - Regulatory Reporting. You will provide functional support to clients and ensure 24/7 service continuity through a coordinated Follow the Sun model.

This role offers deep exposure to regulatory reporting frameworks and collaboration across global teams. You will analyze business rules, troubleshoot configurations, and resolve discrepancies in regulatory calculations

Qualifications

• Master's degree in Finance or related field; strong experience may substitute.
• 3-5 years of experience in customer service, business analysis, or working with financial software solutions.
• Experience in a financial institution or bank is a strong asset.
• Strong knowledge of regulatory reporting workflows (Basel, IFRS, Capital Adequacy, etc.).
• Solid understanding of banking products and processes (credit facilities, derivatives, collateral, interest rate products).
• Familiarity with technical troubleshooting (logs, user access, configurations, SQL queries).
• Excellent communication skills in German and English (C1).
• Willingness to participate in on-call or weekend coverage in a global rotation.
• Proficiency in Microsoft Excel; familiarity with ticketing systems is a plus.

Responsibilities

• Serve as trusted advisor for clients using our regulatory reporting products; resolve inquiries and guide best practices.
• Analyze and troubleshoot business rules and configurations to resolve issues.
• Investigate discrepancies in regulatory calculations; collaborate with internal teams.
• Collaborate with technical teams to ensure comprehensive issue resolution.
• Participate in rotating on-call schedule for weekend or after-hours support.
• Support handover and coordination with other regions as part of Follow the Sun model.
• Contribute to cross-functional initiatives to improve support processes and features.
• Assist in developing internal knowledge base content and client-facing documentation.

Skills

Analytical skills

Communication skills

Cross-functional collaboration

Troubleshooting

Excel

SQL queries

Education

Master's degree in Finance or related field

Tools

SQL

Job description

Regnology is seeking analytical, customer-focused professionals to join our global support team as a Customer Support Specialist - Regulatory Reporting. You will provide functional support to clients and ensure 24/7 service continuity through a coordinated Follow the Sun model.

This role offers deep exposure to regulatory reporting frameworks and collaboration across global teams. You will analyze business rules, troubleshoot configurations, and resolve discrepancies in regulatory calculations