Entry-Level Global Financial Platform Support

Regnology; Poland; On-site; PLN 60,000 - 90,000; Full time

Job summary

Regnology is seeking a Customer Support Specialist for our Financial Platforms to be the first point of contact for clients using our regulatory banking, risk, and tax software. This entry-level role supports 24/7 global service continuity through a Follow the Sun model and offers a strong foundation in financial technology.

You will work with a diverse, global team to help financial institutions navigate regulatory complexity, delivering high-quality product support and knowledge sharing across

Qualifications

• Bachelor's or Master's degree in Finance, Economics, Business, Information Technology, or related field preferred.
• 0-2 years in customer service, business analysis, or financial software roles.
• Strong interest in technology and finance; willingness to learn regulations, capital markets, and software solutions.
• Excellent problem-solving and analytical abilities with attention to detail.
• Familiarity with logs, user access, configurations, and basic SQL queries.

Responsibilities

• Serve as primary support contact for clients using financial reporting products, resolving inquiries on business rules and report outputs.
• Analyze and troubleshoot data discrepancies, reporting logic, and system behavior using internal tools and logs.
• Guide clients through issue resolution with clear, structured communication and high service quality.
• Investigate regulatory calculation discrepancies, coordinating with internal teams for solutions.
• Collaborate with technical and product teams to ensure thorough issue resolution.

Skills

German language

English language

Logs analysis

SQL basics

Customer service

Education

Bachelor's/Master's in Finance Econ Biz IT

Tools

Jira

Zendesk

SQL

AWS

Kubernetes

Job description

Regnology is seeking a Customer Support Specialist for our Financial Platforms to be the first point of contact for clients using our regulatory banking, risk, and tax software. This entry-level role supports 24/7 global service continuity through a Follow the Sun model and offers a strong foundation in financial technology.

You will work with a diverse, global team to help financial institutions navigate regulatory complexity, delivering high-quality product support and knowledge sharing across