Global Technical Support Specialist — Regulatory Reporting

Regnology; Poznań; Hybrid; PLN 65,000 - 80,000; Full time

Benefits offered by this job

Buddy program

Training opportunities

Team events

Internal mobility

Job summary

Regnology is seeking a Technical Customer Support Specialist – Regulatory Risk Reporting to join our global support team. You will provide functional support to clients, troubleshoot data discrepancies, and assist with automation solutions for regulatory reporting products.

You will work within a Follow the Sun model, participate in on-call rotations, and collaborate with cross-functional teams to drive service continuity and client success across financial frameworks.

Qualifications

• Bachelor’s or Master’s degree in Computer Science, Information Technology or a related field; strong experience may substitute
• 1-5 years of experience in customer service or working with financial software solutions
• Experience in a financial institution or bank is a strong asset, with knowledge of banking products and processes
• High level knowledge of Microsoft SQL Server as a database administrator or developer
• Strong analytical skills and ability to work cross-functionally
• Experience with troubleshooting (logs, access, configurations, SQL queries)
• Excellent communication in German and English (C1), willingness for on-call coverage

Responsibilities

• Provide functional support to clients of regulatory reporting products
• Advise clients on Windows and SQL Server installation and administration
• Analyze data discrepancies and reporting logic using logs and internal tools
• Develop automation solutions for clients
• Participate in a rotating on-call schedule for weekends or outside business hours
• Contribute to knowledge base content and client-facing documentation

Skills

SQL Server

VBScript

C#

VBA

Excel

German (C1)

English (C1)

On-call support

Education

Bachelor's or Master’s degree in Computer Science or IT

Tools

Windows

Ticketing systems

Job description

Regnology is seeking a Technical Customer Support Specialist – Regulatory Risk Reporting to join our global support team. You will provide functional support to clients, troubleshoot data discrepancies, and assist with automation solutions for regulatory reporting products.

You will work within a Follow the Sun model, participate in on-call rotations, and collaborate with cross-functional teams to drive service continuity and client success across financial frameworks.