Regional Manager, Customer Engineering

Applied Materials, Inc.; Sobienie Szlacheckie; On-site; PLN 348,000 - 522,000; Full time

Job summary

Applied Materials, Inc. is seeking a senior district leader to develop and maintain strong customer relationships across the region. The role involves coaching customer engineers, planning career paths, and driving performance through structured objectives and reviews.

You will interface with product divisions, coordinate technical support, and oversee financial forecasting for your district. Expect responsibilities spanning installation planning, escalation handling, and collaboration with

Qualifications

• Works on issues where analysis of situation or data requires review of relevant factors.
• Requires the ability to manage multiple stakeholders and complex schedules.
• Demonstrates ethical conduct and adherence to company policies.

Responsibilities

• Develops and maintains customer relationship with all relevant individuals in his/her district at all times, at all levels. Performs regular customer visits.
• Manages, coaches and directs all customer engineers in his/her district. Responsible for salary planning, career planning, corrective actions where necessary, establishes objectives and performance appraisals. Gives formal updates to all employees. Business, new hires, new products.
• Initiates reports necessary for the business. Be the prime interface with the Product Divisions: tech support, training, spares, reliability.
• Monitors the CSD Award Program with quarterly results (election, announcements). Monitors the “mentor” program so that all new engineers have a defined mentor.
• Executes escalation procedure.
• Responsible for account planning with District Sales Engineer. Provides support plan for system sales to CSD Management, Sales, Field Engineering. Responsible for financial forecast for his/her district. Responsible for cost efficiency with the district. Measured by the financial result.
• Responsible for system installation; planning, reporting and execution, pre-facility meeting, start-up meeting, process support identification.
• Manages RMA procedure. Measurement of the engineers on their effectiveness. Manages accuracy, understanding and update of Customer Engineer hours tracking. Personal cross check and signature, measures customer engineers, takes corrective action with customer engineers.

Skills

Customer relationship mgmt

Leadership

People management

Strategic planning

Communication

Problem solving

Job description

Applied Materials, Inc. is seeking a senior district leader to develop and maintain strong customer relationships across the region. The role involves coaching customer engineers, planning career paths, and driving performance through structured objectives and reviews.

You will interface with product divisions, coordinate technical support, and oversee financial forecasting for your district. Expect responsibilities spanning installation planning, escalation handling, and collaboration with