Technical Support Specialist ( Slovak & Czech language)

Roche; Warszawa; Hybrid; PLN 78,000 - 100,000; Full time

Benefits offered by this job

Hybrid work model in Warsaw/Prague/Br 

World-class training program

Job summary

Roche Poland is seeking a Technical Support Specialist (Slovak & Czech language) based in Warsaw, Prague or Bratislava. This 18-month contract, via external agency, blends engineering consultancy with diagnostics expertise.

You will work with high-end IVD systems, benefit from world-class training, and contribute to preventing issues with digital twins and remote tools.

Qualifications

• Degree in Engineering, IT, Biochemistry or equivalent.
• Proficiency in Czech and/or Slovak with strong English.
• Strong problem-solving and troubleshooting mindset.

Responsibilities

• Master high-end IVD systems combining robotics, biochemistry and IT.
• Provide engineering and application consultancy to ensure diagnostic accuracy.
• Proactively prevent issues using digital twins and remote diagnostic tools.

Skills

Czech language

Slovak language

English proficiency

Troubleshooting mindset

Education

Engineering degree

IT or Biochemistry background

Job description

At Roche you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

A healthier future. It’s what drives us to innovate. To continuously advance science and ensure everyone has access to the healthcare they need today and for generations to come. Creating a world where we all have more time with the people we love. That’s what makes us Roche.

This role is based in the Regional Customer Support Center which is dedicated to providing excellence while helping laboratory personnel using our products. We operate with a holistic approach, which means that we take care of our product portfolio from the idea through development and market launch to phase-out. The outstanding variety of technologies applied in this area offers you great learning opportunities.

Technical Support Specialist ( Slovak & Czech language)

Locations

Warsaw, Prague or Bratislava (Your choice!)

Are you ready to transition from technical expertise to life-changing impact? Our Regional Customer Support Center (RCSC) is the intellectual engine behind laboratory excellence in Central Europe. We are looking for a Czech and/or Slovak-speaking talent who is hungry for knowledge, enjoys problem-solving, and is ready to master the world’s most advanced diagnostic technologies.

At Roche, we offer a hybrid work model that combines flexibility with in-person collaboration. For now, we require our employees to be in our offices on average two days per week. The specific office days may vary depending on business needs, such as workshops, conferences, town halls, team meetings, and other collaborative events.

The Opportunity

More Than Just Support

This isn't a typical helpdesk role. This is an engineering and application consultancy position where you become the "guardian" of diagnostic accuracy.

• Master the Complexity: You will work with high-end IVD (In-Vitro Diagnostics) systems that combine robotics, complex biochemistry, and advanced IT
• Continuous Growth: We provide an intensive, world-class training program. We don’t expect you to know everything on day one, but we expect you to be the one who never stops asking "why?"
• Agile Impact: Join a team where your proactivity isn't just welcomed – it's required. You will prevent issues before they happen, using digital twins and remote diagnostic tools

Who You Are

• Education: You have a degree in Engineering, IT, Biochemistry, Lab Diagnostics or equivalent. More importantly, you have a "detective’s mind" for troubleshooting
• Language Power: You are a native or C1/C2 speaker of Czech and/or Slovak. Your English is strong enough to lead you through international trainings and global technical forums
• The "Lab-to-Office" Bridge: If you’ve worked in a clinical lab and feel you’ve outgrown your current walls, we want your diagnostic logic. We will teach you the engineering; you bring the passion for science
• Resilience & Ambition: You are someone who sees a complex technical error not as a problem, but as a challenge to be conquered

What Roche Offers You

• Autonomy: A hybrid work model in Warsaw, Prague, or Bratislava
• Unmatched Portfolio: Access to technologies that are setting the standard for the next decade of healthcare

The role is an 18 - month contract via an external agency.

For the secondary locations the compensation data will be provided during the first interview.

Want to know what it’s like to be a part of Roche? Check out our blog! https://diagnostics.roche.com/global/en/careers/roche-careers.html

Compensation & Benefits

Where pay transparency applies, details are provided based on the primary posting location. For this role, the primary location is Warsaw. If you are interested in additional locations where the role may be available, we will provide the relevant compensation details later in the hiring process.

Information about the compensation package for this position will be provided ahead of any interview

Who we are

A healthier future drives us to innovate. Together, more than 100’000 employees across the globe are dedicated to advance science, ensuring everyone has access to healthcare today and for generations to come. Our efforts result in more than 26 million people treated with our medicines and over 30 billion tests conducted using our Diagnostics products. We empower each other to explore new possibilities, foster creativity, and keep our ambitions high, so we can deliver life-changing healthcare solutions that make a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.