Quality Excellence Lead: Customer & Continuous Improvement

Sherwin-Williams Co.; Poznań; Vor Ort; PLN 120.000 - 160.000; Vollzeit

Benefits dieser Stelle

Salary range

Work-Life Balance

Career opportunities

Training and support

Zusammenfassung

Sherwin-Williams in Poznań, Poland is seeking a Lead for Customer Quality and Continuous Improvement to oversee complaints, root cause analysis, and cross‑functional quality initiatives across sites and product lines. You will drive data‑driven quality metrics and mentor teams toward excellence.

You will partner with Operations, R&D, and Supply Chain, support compliance and audits, and promote best practices to enhance product quality and customer satisfaction while traveling up to 30% as needed.

Qualifikationen

• Bachelor’s degree in Chemistry, Engineering or related field.
• 3–5 years of experience in Product Development, Operations, Quality, or a technical function.
• Strong communication, presentation, project management and cross-functional leadership skills.
• Proven problem-solving experience including root cause analysis and continuous improvement methodologies (e.g. 8D, A3, Lean).
• Ability to manage multiple priorities, adapt to changing business needs, and deliver results.
• Proficient in Microsoft Office and data analysis tools (Excel, Word, Access, Minitab).
• Knowledge of manufacturing processes, data analysis, change management and continuous improvement principles.
• Valid Class B driving licence and willingness to travel up to 30%.

Aufgaben

• Lead end-to-end management of customer complaints, claims and quality escalations with timely investigations and resolutions.
• Act as primary quality contact for customers, communicating root causes and corrective actions.
• Drive root cause investigations and continuous improvement projects using Lean, Six Sigma and structured problem-solving.
• Identify quality risks and implement corrective and preventive actions to improve product quality and reduce recurrence.
• Partner with Operations, R&D, Supply Chain and Commercial teams to support quality objectives and new product introductions.
• Support compliance with quality standards, customer requirements and audit programs.
• Develop and maintain quality metrics, dashboards and reporting to monitor performance and drive data-based decisions.
• Provide quality leadership, coaching and guidance to site teams toward continuous improvement and operational excellence.

Kenntnisse

Strong communication

Presentation

Project management

Cross-functional leadership

Problem-solving

Ausbildung

Bachelor’s degree in Chemistry or Engineering or related

Tools

Minitab

Excel

Word

Access

Jobbeschreibung

Sherwin-Williams in Poznań, Poland is seeking a Lead for Customer Quality and Continuous Improvement to oversee complaints, root cause analysis, and cross‑functional quality initiatives across sites and product lines. You will drive data‑driven quality metrics and mentor teams toward excellence.

You will partner with Operations, R&D, and Supply Chain, support compliance and audits, and promote best practices to enhance product quality and customer satisfaction while traveling up to 30% as needed.