Customer Service Lead — Operations & Growth

Sherwin-Williams; Rzeszów; Sur place; PLN 112 000 - 140 000; Plein temps

Avantages offerts par ce poste

Work-life balance

Career opportunities

Ongoing training and support

Résumé du poste

Sherwin-Williams in Rzeszów seeks a seasoned Customer Service Manager to lead a broad team, drive performance, and align with global business goals.

You will hire, train, and develop staff; manage orders in ERP; coordinate with sales, production, and logistics; and report to senior management. This role offers growth in an international company, work-life balance, and ongoing training.

Qualifications

• Five years of progressive customer service experience.
• Bachelor’s degree in Business Administration, Marketing, or equivalent education and experience.

Responsabilités

• Supervises staff and leads hiring, training, performance evaluation and disciplinary actions.
• Acts on staff development and line manager approval.
• Ensures continuity in team with backups and succession planning.
• Develops policies to ensure compliance with customer service principles and laws.
• Assists in developing sales, customer relationship, retention, production, operations strategies.
• Analyzes and reviews operational reports to improve cycle times, workflow, and data accuracy.
• Oversees customer service issues with other departments and senior management.
• Coordinates product/operational changes with relevant departments.
• Manages order receipt and handling in ERP for defined customers.
• Resolves customer complaints with fast internal resolution.

Connaissances

Staff supervision

Incoterms knowledge

Salesforce.com

Customer service strategy

Program implementation

Sales & marketing

Policy interpretation

Complex problem solving

Executive presentation

Stakeholder communication

Cross-functional collaboration

ERP knowledge

Microsoft Office

Direction & teamwork

Formation

Bachelor’s degree in Business Administration or Marketing

Five years of customer service experience

Outils

SalesForce.com

SAGE ERP

SAP ERP

Oracle

MS Excel

PowerPoint

Outlook

Description du poste

Sherwin-Williams in Rzeszów seeks a seasoned Customer Service Manager to lead a broad team, drive performance, and align with global business goals.

You will hire, train, and develop staff; manage orders in ERP; coordinate with sales, production, and logistics; and report to senior management. This role offers growth in an international company, work-life balance, and ongoing training.