Customer Quality Engineer: Lead Customer Experience & Quality Excellence

Lyten Poland Sp. z o. o (DWA); Województwo pomorskie; On-site; PLN 120,000 - 180,000; Full time

Job summary

Lyten Poland is seeking a Quality Engineer to own and advance Lyten's customer quality program across external partners. You will lead root cause analyses, manage 8D investigations, and drive corrective actions in collaboration with Production, R&D, and Supplier Quality.

Fluent English is required; Polish language skills are advantageous. The role focuses on building scalable quality processes, maintaining documentation, and ensuring timely resolutions to customer quality issues in a

Qualifications

• Bachelor's or Master's degree in Engineering, Quality Management, or related technical field.
• 3+ years in a quality engineering role, preferably customer-facing in manufacturing.
• Experience with high-tech manufacturing (battery/automotive) is a plus.

Responsibilities

• Primary contact for customer quality concerns and resolution.
• Build and improve Lyten's customer quality processes.
• Investigate and resolve customer complaints promptly.
• Perform root cause analysis and implement corrective actions.
• Collaborate with Production, R&D, Manufacturing Eng, and Supplier Quality.
• Monitor and report customer quality metrics.
• Support customer audits and quality reviews.
• Develop and maintain quality documentation.
• Provide training on quality standards to internal teams.
• Lead 8D investigations and communicate outcomes to customers.

Skills

8D problem solving

Root cause analysis

PFMEA

Control Plans

Statistical analysis

Minitab/JMP

QMS software

ISO 9001 knowledge

Customer communication

English fluency

Education

Engineering degree

Quality Management degree

Tools

Minitab

JMP

ETQ / MasterControl / TrackWise

Job description

Lyten Poland is seeking a Quality Engineer to own and advance Lyten's customer quality program across external partners. You will lead root cause analyses, manage 8D investigations, and drive corrective actions in collaboration with Production, R&D, and Supplier Quality.

Fluent English is required; Polish language skills are advantageous. The role focuses on building scalable quality processes, maintaining documentation, and ensuring timely resolutions to customer quality issues in a