Publishing Ops & Customer Success Specialist

Frontiers Media SA; Warszawa; On-site; PLN 148,367 - 233,149; Full time

Benefits offered by this job

Extra wellbeing days

Paid volunteering days

24/7 Employee Assistance Programme

Learning & development support

Job summary

Frontiers Media SA in Warsaw, Poland, is looking for a dedicated team member to oversee and enhance the peer review process. The successful candidate will ensure quality and efficiency while communicating effectively with editors and reviewers.

We value diversity and are committed to creating a supportive workplace. Key responsibilities include managing workflows and collaborating with various teams. Applicants should have exceptional English skills and a passion for Open Science, along with strong problem-solving capabilities.

Qualifications

• A team player who enjoys working with diverse cultures.
• Ability to reprioritize tasks regularly.
• Driven and able to focus on solutions.

Responsibilities

• Monitor and guide articles through the peer review process.
• Communicate with editors and reviewers to resolve issues.
• Ensure the quality and fairness of the review process.

Skills

Exceptional customer service

High-volume experience

Organizational skills

Problem-solving

Solution-oriented attitude

Exceptional English language skills

Passion for Open Science

Job description

Frontiers Media SA in Warsaw, Poland, is looking for a dedicated team member to oversee and enhance the peer review process. The successful candidate will ensure quality and efficiency while communicating effectively with editors and reviewers.

We value diversity and are committed to creating a supportive workplace. Key responsibilities include managing workflows and collaborating with various teams. Applicants should have exceptional English skills and a passion for Open Science, along with strong problem-solving capabilities.