Global Publishing Operations & Customer Service Specialist

Frontiers; Warszawa; On-site; PLN 70,000 - 100,000; Full time

Benefits offered by this job

Office presence with collaboration

Flexible working adjustments

Learning & development support

Job summary

Frontiers is seeking a dedicated Peer Review Specialist to contribute to our mission of Open Science. You will support the publishing process by coordinating with authors, editors and reviewers to ensure timely, fair, and high-quality manuscript evaluations across a global portfolio.

You will be part of an international, collaborative team, driving efficient workflows, rigorous quality checks, and proactive communication with stakeholders to maintain Frontiers’ standard of excellence.

Qualifications

• Experience delivering exceptional customer service as a priority.
• Proven ability to handle high volumes and manage multiple tasks.
• Highly organized with ability to reprioritize.
• Collaborative team player who works across cultures.
• Strong problem-solving and process improvement mindset.
• Willingness to embrace AI tools and digital workflows.
• Excellent spoken and written English skills.

Responsibilities

• Monitor and guide articles through the peer review process using our online system.
• Communicate with editors and reviewers to keep the process moving and resolve issues.
• Check quality and ensure the review process is fair and follows standards.
• Collaborate with other teams to improve workflows and raise performance.
• Aim to meet individual and team goals while improving efficiency.

Skills

Customer service

Handling high volumes

Organization

Team player

Problem solving

AI readiness

English proficiency

Job description

Frontiers is seeking a dedicated Peer Review Specialist to contribute to our mission of Open Science. You will support the publishing process by coordinating with authors, editors and reviewers to ensure timely, fair, and high-quality manuscript evaluations across a global portfolio.

You will be part of an international, collaborative team, driving efficient workflows, rigorous quality checks, and proactive communication with stakeholders to maintain Frontiers’ standard of excellence.