Open Science Publishing Ops & Customer Success

Frontiers Careers; Warszawa; On-site; PLN 60,000 - 90,000; Full time

Benefits offered by this job

Office presence emphasis

Wellbeing days

Volunteering days

Employee Assistance Programme

Learning & development support

Job summary

Frontiers is seeking a Peer Review Specialist to support the publishing workflow across journals. You’ll monitor submissions, guide articles through the peer review process, and liaise with editors and reviewers to keep timelines tight.

You’ll work with colleagues worldwide to ensure high quality reviews, uphold standards, and contribute to Open Science. English proficiency and strong customer service are essential, in a collaborative, mission-driven team.

Qualifications

• Exceptional customer service focus and the ability to manage high volumes.
• Strong organizational skills and ability to reprioritize tasks.
• A team player who collaborates across cultures and backgrounds.
• Problem solving mindset with desire to improve workflows.
• Willingness to embrace AI tools and new technologies.
• Excellent written and spoken English and passion for Open Science.

Responsibilities

• Monitor and guide articles through the peer review process using our online system.
• Communicate with editors and reviewers to keep the process moving.
• Check quality and ensure the review process follows our standards.
• Collaborate with other teams to improve workflows.
• Contribute to team goals and continuously raise the bar.

Skills

Customer service

High-volume work

Organizational skills

Team collaboration

Problem solving

Process improvement

AI readiness

English proficiency

Open Science passion

Job description

Frontiers is seeking a Peer Review Specialist to support the publishing workflow across journals. You’ll monitor submissions, guide articles through the peer review process, and liaise with editors and reviewers to keep timelines tight.

You’ll work with colleagues worldwide to ensure high quality reviews, uphold standards, and contribute to Open Science. English proficiency and strong customer service are essential, in a collaborative, mission-driven team.