Publishing Operations & Customer Service Specialist

Frontiers Media SA; Warszawa; On-site; PLN 148,367 - 233,149; Full time

Benefits offered by this job

Extra wellbeing days

Paid volunteering days

24/7 Employee Assistance Programme

Learning & development support

Job summary

Frontiers Media SA in Warsaw, Poland, is looking for a dedicated team member to oversee and enhance the peer review process. The successful candidate will ensure quality and efficiency while communicating effectively with editors and reviewers.

We value diversity and are committed to creating a supportive workplace. Key responsibilities include managing workflows and collaborating with various teams. Applicants should have exceptional English skills and a passion for Open Science, along with strong problem-solving capabilities.

Qualifications

• A team player who enjoys working with diverse cultures.
• Ability to reprioritize tasks regularly.
• Driven and able to focus on solutions.

Responsibilities

• Monitor and guide articles through the peer review process.
• Communicate with editors and reviewers to resolve issues.
• Ensure the quality and fairness of the review process.

Skills

Exceptional customer service

High-volume experience

Organizational skills

Problem-solving

Solution-oriented attitude

Exceptional English language skills

Passion for Open Science

Job description

Day-to-Day Responsibilities

Your day-to-day work will include:

• Monitoring and guiding articles through the peer review process using our online system.
• Communicating with editors and reviewers to keep the process moving and solve any issues.
• Checking quality, ensuring that the review process is fair and follows our standards.
• Working with other teams to help improve our workflows.
• Reaching individual and team goals, while always aiming to improve how we work and raise the bar

What We’re Looking For?

You don’t need experience in academic publishing, but we are looking for:

• Experience in a role where exceptional customer service (both internal and client) has been your key priority
• Evidence of working with high volumes
• Enthusiastic and driven attitude, able to focus on solutions and positive outcomes
• Highly organized and able to regularly reprioritize
• A team player who would enjoy being able to work with customers and team members from different cultures & backgrounds around the globe
• Someone who thrives on solving problems and improving processes
• Ready to embrace AI – we are currently implementing new tools to help us in our mission and you will have the opportunity to be part of project teams to spearhead this transition
• Exceptional English language skills – spoken & written
• Passion about Open Science! Even if it is a new topic for you, please take time to learn about us first before applying, so we can understand why you would want to join us and how you can be a part of our mission

• We prioritise office presence and emphasise in-person collaboration, but also offer appropriate adjustments where needed, in line with company policy
• Extra wellbeing days on top of your annual leave allowance
• Up to 3 paid volunteering days each year
• 24/7 confidential Employee Assistance Programme (wellbeing, mental health, legal & financial support)
• Learning & development support via the Frontiers Learning Hub

Equal opportunity statement

Frontiers actively embraces diversity and is a safe and welcoming workplace. Recruitment is free from discrimination – including based on race, national or ethnic origin, age, religion, disability, sex, gender identity or sexual orientation. With employees from more than 50 different nations, our diversity creates vibrant teams and constantly challenges us to appreciate multiple perspectives.