Project Manager & PMO Officer (Operations)

bolttech; Warszawa; Hybrid; PLN 180,000 - 280,000; Full time

Benefits offered by this job

Flexible working arrangements

Care leave (10 days)

Birthday day off

Job summary

bolttech is seeking a Project Manager & PM Officer (Operations) to manage complex cross-functional projects from initiation to delivery, interfacing with clients, partners, senior stakeholders, and international teams.

You will report to the Senior Manager - EMEA PMO and drive governance, risk management, and continuous improvement across multiple countries in Europe.

Qualifications

• Bachelor's degree or higher in a relevant field.
• 4-5 years of experience in Project Management, PMO, Project Delivery, or Scrum Master roles.
• Proven experience delivering client-focused projects with regular exposure to customers and senior business stakeholders.
• Experience managing both business and technology workstreams within the same project environment.
• Strong stakeholder management skills, including experience working with senior leadership.
• Ability to balance hands-on problem solving with effective team coordination.
• Excellent project planning, prioritization, risk management, and organizational skills.
• Strong communication and presentation skills with the ability to engage technical and non-technical audiences.
• Fluent English, both written and spoken.

Responsibilities

• Managing and delivering client-facing and internal projects within agreed scope, timelines, budget, and quality standards.
• Defining project objectives, scope, governance, deliverables, and success criteria in alignment with business goals.
• Creating and maintaining project documentation, including Project Charters, RACI matrices, project plans, risk registers, status reports, and steering materials.
• Leading project kick-offs, workshops, discovery sessions, and stakeholder meetings.
• Supporting business requirements gathering, validation, and solution design activities.
• Coordinating cross-functional teams across multiple countries and business areas.
• Ensuring effective governance, controls, and adherence to bolttech project management standards and frameworks.
• Identifying, managing, and mitigating project risks, dependencies, and issues.
• Managing project scope changes and ensuring stakeholder alignment throughout the project lifecycle.
• Facilitating communication between clients, business stakeholders, technical teams, external partners, and vendors.
• Monitoring project progress, performance metrics, and critical paths, taking corrective actions where necessary.
• Supporting portfolio reporting, project audits, and governance activities.
• Driving retrospective reviews, lessons learned, and continuous improvement initiatives.
• Managing multiple projects simultaneously in a dynamic international environment.

Skills

Project management

PMO

Stakeholder management

Communication

Agile/Scrum

Cross-functional coordination

Leadership

Education

Bachelor's degree or higher in a relevant field

Job description

About us

bolttech is an international insurtech with a mission to build the world’s leading, technology-enabled ecosystem for protection and insurance. With a full suite of digital and data-driven capabilities, bolttech powers connections between insurers, distributors, and customers to make it easier and more efficient to buy and sell insurance and protection products.

A part of Pacific Century Group, bolttech serves customers in multiple markets across North America, Asia and Europe.

In this position you will…

...report to Senior Manager - EMEA PMO, and play a key role in delivering strategic business and technology initiatives across Europe. As a Project Manager & PM Officer (Operations), you will manage complex cross-functional projects from initiation to delivery, working closely with clients, partners, senior stakeholders, and international teams.

This is an opportunity for a project professional who enjoys operating at the intersection of business and technology, navigating ambiguity, coordinating diverse stakeholders, and driving successful outcomes in a fast-paced international environment.

You will be responsible for:

• Managing and delivering client-facing and internal projects within agreed scope, timelines, budget, and quality standards.
• Defining project objectives, scope, governance, deliverables, and success criteria in alignment with business goals.
• Creating and maintaining project documentation, including Project Charters, RACI matrices, project plans, risk registers, status reports, and steering materials.
• Leading project kick-offs, workshops, discovery sessions, and stakeholder meetings.
• Supporting business requirements gathering, validation, and solution design activities.
• Coordinating cross-functional teams across multiple countries and business areas.
• Ensuring effective governance, controls, and adherence to bolttech project management standards and frameworks.
• Identifying, managing, and mitigating project risks, dependencies, and issues.
• Managing project scope changes and ensuring stakeholder alignment throughout the project lifecycle.
• Facilitating communication between clients, business stakeholders, technical teams, external partners, and vendors.
• Monitoring project progress, performance metrics, and critical paths, taking corrective actions where necessary.
• Supporting portfolio reporting, project audits, and governance activities.
• Driving retrospective reviews, lessons learned, and continuous improvement initiatives.
• Managing multiple projects simultaneously in a dynamic international environment.

You will require the following qualifications and skills:

• Bachelor's degree or higher in a relevant field.
• 4-5 years of experience in Project Management, PMO, Project Delivery, or Scrum Master roles.
• Proven experience delivering client-focused projects with regular exposure to customers and senior business stakeholders.
• Experience managing both business and technology workstreams within the same project environment.
• Strong stakeholder management skills, including experience working with senior leadership.
• Ability to balance hands‑on problem solving with effective team coordination.
• Excellent project planning, prioritization, risk management, and organizational skills.
• Strong communication and presentation skills with the ability to engage technical and non‑technical audiences.
• Fluent English, both written and spoken.

Nice to have:

• Experience in insurance, insurtech, banking, telecommunications, mobility, digital commerce, or related industries.
• Experience working in Agile environments and cross-functional delivery teams.
• Technical background or the ability to understand and translate technical concepts into business language.
• Formal Project Management certification (PMP, PRINCE2, AgilePM, Scrum, or equivalent).
• Additional European languages such as German, French, Spanish, Italian, or Polish.
• Experience working in fast-paced, international organizations undergoing growth and transformation.

For you to be successful…

...we expect you to demonstrate the following key competencies:

Adaptable

• Comfortable managing multiple priorities, changing requirements, and evolving business needs.
• Able to adjust your leadership style depending on the situation and stakeholder group.

Impactful

• Focused on delivering measurable business outcomes and driving projects forward.
• Takes ownership, solves problems proactively, and removes obstacles to delivery.

Customer Focused

• Understands customer and partner needs and incorporates them into project planning and decision‑making.
• Balances commercial objectives with customer value.
• Builds trust quickly and works effectively across cultures, functions, and geographies.
• Creates strong partnerships with business and technical stakeholders.

Communication

• Communicates clearly, concisely, and confidently.
• Provides timely updates and ensures stakeholders remain informed and aligned throughout the project lifecycle.

What We Offer

• Drive international impact by leading high‑visibility projects across EMEA and collaborating with teams, clients, and partners throughout Europe.
• Own projects from strategy to delivery in an environment where your expertise, leadership, and ideas have a direct influence on business outcomes.
• Shape the future of insurtech by joining one of the fastest‑growing international companies transforming how insurance is distributed and experienced through technology.
• Exposure to both business and technology initiatives across multiple markets and product lines.
• Direct onboarding and mentoring from the hiring manager.
• Flexible working arrangements.
• Opportunity to work with senior stakeholders and gain visibility across the organization.
• International and collaborative culture built on trust, ownership, and continuous learning.
• Additional paid time off, including 10 days of care leave and a day off for your birthday.
• A dynamic environment where you can grow your project management career on a European scale.

Diversity and Inclusion

At bolttech, we are diverse and inclusive. We value each person's unique skills, background, and identity. We never discriminate on cultural background, religion, sex, gender, gender identity or expression, sexual orientation, age, disability, veteran status, genetic information, marital or family status or any legally protected status. Everyone belongs. And because everyone’s different, we’re also flexible in the ways we work, so each person can bring their best efforts every day.