Project Manager EMEA | Remote

360dialog GmbH; Polska; Remote; PLN 146,000 - 170,000; Full time

Benefits offered by this job

Remote work flexibility

Competitive remuneration

Job summary

360Dialog GmbH in Poland is seeking an experienced Senior Project Manager to lead end-to-end onboarding for enterprise clients, including WABA setup, number registration, template approvals, and API integrations. You will own the onboarding plan, define milestones and risk mitigations, and serve as the primary contact for a portfolio of strategic accounts.

You will coordinate with Product, Engineering and Support, track KPIs and timelines, run status calls, and drive cross-functional alignment

Qualifications

• 3+ years of experience in project management, ideally within SaaS, martech, or B2B tech environments.
• Proven track record managing multiple concurrent projects/clients with competing priorities and deadlines.
• Strong stakeholder management — able to align internal teams (Product, Engineering, Sales) and external clients.
• Solid understanding of project management methodologies (Agile/Scrum, Waterfall, or hybrid).
• Comfortable working with project tracking tools.
• Data-driven mindset — able to define, track, and report on project KPIs and timelines.
• Excellent written and verbal communication skills in English (additional languages a plus, e.g., Russian, Spanish, Portuguese)

Responsibilities

• Lead client onboarding end-to-end — WABA setup, number registration, template approvals, and technical integration (API, CRM/Salesforce)
• Plan and manage WhatsApp campaign sendouts, including template classification, scheduling, and delivery troubleshooting
• Act as primary point of contact for a portfolio of enterprise clients, running status calls and managing escalations
• Coordinate cross-functionally with Product, Engineering, and Support to resolve issues and keep projects on track
• Maintain project documentation, timelines, and status tracking
• Identify process gaps and contribute to onboarding/sendout playbooks

Skills

Project management

Stakeholder management

Agile/Scrum

Communication skills

English

Data-driven

Cross-functional collaboration

Job description

About Us

360Dialog is the leading Whatsapp platform for Independent Software Providers. We are hosting the Whatsapp channels for more than 800 software solutions and 45000+ B2B clients. As a bootstrapped and profitable company with no investors in the cap table, we are free to do what makes sense from the business, tech and product perspective. Our mission is to enable businesses to not only adapt messaging channels but also use them for performance use cases and drive revenue through them. We love to use state of the art engineering methods all over the place, in software development, tech operations but you will find them also in non-tech areas through the whole organization.
We are looking for like-minded people to join our organization and contribute with their ideas, skills and expertise in exchange for a good payment.

What we offer:

Here’s an opportunity to shape a whole new industry in Business Messaging. You’ll be joining a team of experienced entrepreneurs who run a bootstrapped and profitable global company.

• Join a dynamic, innovative team where you'll collaborate with some of the brightest minds in tech.
• Enjoy daily opportunities to learn, grow, and push the boundaries of what's possible.
• Work from anywhere in the world with full remote flexibility.
• Receive a competitive remuneration package that reflects your skills, experience and achievements.

NB: This is a contract-based position. We are a fully remote company and welcome applicants from anywhere in the world—please disregard the listed countries, which are included only due to system requirements.

Responsibilities

• Lead client onboarding end-to-end — WABA setup, number registration, template approvals, and technical integration (API, CRM/Salesforce)
• Plan and manage WhatsApp campaign sendouts, including template classification, scheduling, and delivery troubleshooting
• Act as primary point of contact for a portfolio of enterprise clients, running status calls and managing escalations
• Coordinate cross-functionally with Product, Engineering, and Support to resolve issues and keep projects on track
• Maintain project documentation, timelines, and status tracking
• Identify process gaps and contribute to onboarding/sendout playbooks

Requirements

• 3+ years of experience in project management, ideally within SaaS, martech, or B2B tech environments
• Proven track record managing multiple concurrent projects/clients with competing priorities and deadlines
• Strong stakeholder management — able to align internal teams (Product, Engineering, Sales) and external clients
• Solid understanding of project management methodologies (Agile/Scrum, Waterfall, or hybrid)
• Comfortable working with project tracking tools
• Data-driven mindset — able to define, track, and report on project KPIs and timelines
• Excellent written and verbal communication skills in English (additional languages a plus, e.g., Russian, Spanish, Portuguese)

Domain knowledge (nice to have)

• Familiarity with WhatsApp Business API, Meta Business ecosystem, or messaging/CRM platforms
• Understanding of B2B client onboarding and campaign/funnel implementation processes

Soft skills

• Strong organizational skills and attention to detail
• Ability to work independently
• Problem-solving mindset with a bias toward action
• Comfortable operating in a fast-paced, evolving product environment

Mindset & Culture

Experienced Senior

• Real domain expert down to the roots: State of the art knowledge and real experience in almost all aspects your professional area
• Open mind to listen and learn but also to give back knowledge to the organization
• Taking responsibility of entire product/projects/initiatives
• Able to create a strategy or parts of it
• Scalable mindset and knowledge how to design/build scalable solutions/processes
• Knowing the difference between real knowledge/understanding and Dunning-Kruger
• Awareness about the difference between knowledge/skills and real experience

Budget

The budget range for this role is €3.000/Month – €3.500/Month, depending on the candidate’s level of experience and fit with the position requirements.

Background Check Notice

By submitting your application, you acknowledge and agree that 360Dialog may conduct a background check as part of the recruitment and selection process. This may include, verification of your professional experience, educational background, and other relevant information necessary to assess your suitability for the role.