Customer Project Manager

Worldline; Warszawa; On-site; PLN 120,000 - 180,000; Full time

Benefits offered by this job

Private medical & life insurance

MyBenefit Platform

Holiday allowance

Public transportation allowance

Meal allowance

Annual bonus

Job summary

Worldline is seeking a Customer Project Manager to join the Customer Service Enterprise team within Merchant Services Enterprise. You will coordinate projects, particularly Mobility & Self-Service, working with customers on WPI and TAPI integrations.

You will act as the main point of contact between customers, technical teams, and internal stakeholders, manage timelines and risks, and ensure smooth integrations.

Qualifications

• Proven experience in project management, ideally within payments, fintech, or technology services.
• Strong organisational skills, with the ability to manage multiple projects and stakeholders simultaneously.
• Technical background or familiarity with API integrations (WPI/TAPI) is a plus
• Positive, proactive mindset with a solution-oriented approach to overcoming challenges
• Excellent collaboration skills, comfortable working closely with technical and product teams

Responsibilities

• Lead end-to-end project coordination for Mobility & Self-Service solutions, from kick-off to go-live
• Act as the main point of contact between customers, technical teams, and internal stakeholders throughout project delivery
• Manage project timelines, risks, and deliverables, ensuring integrations (WPI/TAPI) are implemented smoothly
• Collaborate closely with technical and product teams to troubleshoot issues and ensure solution quality
• Provide regular project status updates and ensure customer expectations are met at every milestone

Skills

Project management

Stakeholder coordination

API integrations familiarity

Education

Bachelor's degree in related field

Job description

Who We Are

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The opportunity

We are looking for a Customer Project Manager to join our Customer Service Enterprise team within Merchant Services Enterprise (MS ENT). As part of a close-knit team of 8, you will coordinate projects mainly within Mobility & Self-Service, working with customers on WPI and TAPI integrations. A technical background is a plus, as you'll collaborate closely with technical and product teams to ensure smooth, successful project delivery.

Day-to-day Responsibilities

• Lead end-to-end project coordination for Mobility & Self-Service solutions, from kick-off to go-live
• Act as the main point of contact between customers, technical teams, and internal stakeholders throughout project delivery
• Manage project timelines, risks, and deliverables, ensuring integrations (WPI/TAPI) are implemented smoothly
• Collaborate closely with technical and product teams to troubleshoot issues and ensure solution quality
• Provide regular project status updates and ensure customer expectations are met at every milestone

Who Are We Looking For

• Proven experience in project management, ideally within payments, fintech, or technology services
• Strong organisational skills, with the ability to manage multiple projects and stakeholders simultaneously
• Technical background or familiarity with API integrations (WPI/TAPI) is a plus
• Positive, proactive mindset with a solution-oriented approach to overcoming challenges
• Excellent collaboration skills, comfortable working closely with technical and product teams

Perks & Benefits

• Private medical & life insurance
• MyBenefit Platform
• Holiday allowance
• Public transportation allowance
• Meal allowance
• Annual bonus

Shape the evolution

We are on an exciting journey towards the next frontiers of payments technology, and we look for big thinkers, people with passion, can-do attitude and a hunger to learn and grow. Here you'll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. With an empowering culture, strong technology and extensive training opportunities, we help you accelerate your career - wherever you decide to go. Join our global team of 18,000 innovators and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com

We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.