Project Coordinator, Shared Support Team

Jobtailor; Poland; On-site; PLN 150,000 - 230,000; Full time

Job summary

Jobtailor is seeking an experienced IT Project Manager to steer initiatives from initiation to closure, ensuring budget, schedule and resource constraints are met. You will lead cross-functional teams, coordinate with stakeholders, and communicate client needs while maintaining quality and effective project plans.

The role emphasizes coordinating remote teams, managing project scope, and delivering within agreed timelines, with strong English communication and ITIL-aware practices.

Qualifications

• 1+ year of IT project management experience.
• Experience with support environments and ITIL is a strong advantage.
• Knowledge of Waterfall/Agile Project Management and IT Service Management.
• Understanding of project financials: profitability, revenue, margins, bill rates, and resources utilization.
• Understanding of offshore and remote teams management.
• Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel.
• Strong planning, organization, and decision‑making skills.
• Excellent communication and stakeholder management skills.
• Advanced English.

Responsibilities

• Direct and manage projects from initiation to closure within budget, schedule, and resources.
• Organize the team to restore production operations and coordinate with stakeholders for timely resolution and updates.
• Understand and communicate client business needs to the project team.
• Negotiate and manage the project scope.
• Develop and maintain the project plan; revise it as requirements change.
• Forecast, track, and manage budgets; ensure timely invoicing.
• Define and monitor quality standards across deliverables.
• Plan and manage internal and external project communications.
• Identify and mitigate project risks; manage resources with other managers.

Skills

IT Project Management

Waterfall/Agile Methodologies

JIRA Service Management

Budget Management

Stakeholder Communication

Remote Team Management

MS Project

MS Excel

Tools

JIRA Service Management

MS Project

MS Excel

Job description

• Direct and manage operations and feature development from initiation to closure within budget, schedule, and resource limits
• Organize the team to help restore normal production operations in case of failure, collaborate with stakeholders to ensure timely resolution and status updates
• Understand and communicate client business needs to project team
• Negotiate, define, communicate and manage the scope of the project
• Develop, maintain and effectively execute project plan throughout the project life. Ensure timely revision of project plan to meet changing needs and requirements
• Forecast, track and manage budgets, ensure timely invoicing
• Define, communicate, implement and monitor quality standards on all project deliverables
• Manage day-to-day operational aspects of the service operations
• Plan and manage internal and external project communications, ensuring effective exchange of project information and deliverables
• Continually seek opportunities to increase customer satisfaction and deepen customer relationships
• Identify, analyze, prioritize, mitigate and communicate project risks
• Identify project resources necessary and partner with other company managers to acquire resources
• Build and nurture an effective and collaborative project team. Promote effective individual and team performance
• Mentor team members and support their professional growth

Requirements

• 1+ year of experience in IT project management
• Prior experience with support environments and/or ITIL framework is a strong advantage
• Good understanding of IT system and project life-cycles in general
• Knowledge of theoretical or practical aspects of Waterfall/Agile Project Management as well as IT Service Management.
• Understanding of project financial area - project profitability, revenue, margins, bill rates, and resources utilization
• Understanding of offshore and remote teams management.
• Knowledge of project management tools: JIRA Service Management, MS Project, MS Excel
• Strong planning, organization, and decision‑making skills
• Ability to multitask, prioritize, and work under pressure
• Excellent communication and stakeholder management skills
• Advanced English

Core Competencies

Demonstrates expertise in IT Project Management, including proficiency in Waterfall and Agile methodologies, effective budget management, and stakeholder communication. Capable of leading project teams, managing operational aspects, and ensuring quality standards across project deliverables.

Highest-signal resume keywords

• IT Project Management
• Waterfall/Agile Methodologies
• JIRA Service Management
• Budget Management
• Stakeholder Communication

ATS Optimization Keywords

Hard Skills

• Project Life-Cycle Management
• ITIL Framework
• Project Financial Management
• Resource Utilization
• Quality Standards Implementation

Soft Skills

• Planning
• Organization
• Decision-Making
• Multitasking
• Communication

Industry Keywords

• IT Service Management
• Customer Satisfaction
• Remote Team Management
• Project Risk Management

Tools & Technologies

• MS Project
• MS Excel