Production Support Specialist

Test Yantra; Kraków; Hybrid; PLN 150,000 - 210,000; Full time

Job summary

Test Yantra in Kraków is seeking a seasoned Production Support Engineer to ensure robust operation of critical banking applications. You will lead incident management, drive automation, and coordinate cross-functional teams in a hybrid work setting.

The role requires 6+ years in production or application support, strong Unix/Linux, SQL, Kubernetes, Java/J2EE, and tools like Splunk and AppDynamics, with excellent communication and stakeholder collaboration skills.

Qualifications

• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
• Candidates must already have the legal right to work locally.
• Candidates must be available locally for one of the technical interviews.
• Strong IT infrastructure and distributed systems understanding.

Responsibilities

• Lead incident management and coordinate technical teams.
• Provide production support and troubleshoot Unix/Linux environments.
• Develop and maintain automation for operational improvements.
• Write and optimize complex SQL queries for support tasks.
• Support and maintain Kubernetes environments.
• Collaborate with stakeholders with clear communication.

Skills

Unix/Linux systems

SQL queries

Automation & scripting

Incident management coordination

Communication & stakeholder management

AI productivity tools usage

Tools

Kubernetes

Java/J2EE

Oracle

MQ

WebSphere

Splunk

AppDynamics

Bash/PowerShell/Python scripting

Job description

• Standard working hours are within an 08:00–18:00 window (typically 08:00–16:00 or 09:00–17:00), working an 8-hour shift.
• No regular on-call support is expected.
• The role includes approximately two weekend working days per month, with time off in lieu provided during the week.
• The team also provides support on public holidays, with a day off in lieu provided for any public holiday worked.
• Hybrid working model with a minimum of 8 office days per month.
• Candidates must already have the legal right to work locally.
• Candidates must be available locally for one of the technical interviews.
• 6+ years of experience in Production Support, Application Support or Software Engineering, preferably within Corporate Banking or Financial Services.
• Strong Unix/Linux skills for production troubleshooting, including navigating the operating system, checking logs and investigating application behaviour.
• Ability to write complex SQL queries.
• Experience developing scripts in Bash, PowerShell or Python.
• Practical experience supporting and maintaining Kubernetes environments.
• Experience supporting Java/J2EE applications.
• Experience with Oracle, MQ and WebSphere.
• Experience using monitoring and observability tools such as Splunk and AppDynamics.
• Strong understanding of IT infrastructure and distributed systems.
• Experience leading incident management and coordinating technical teams.
• Demonstrated track record of implementing automation and operational improvements.
• Practical experience using AI productivity tools (e.g. Copilot, Claude) to support automation, documentation or operational analysis.
• Strong communication, stakeholder management and collaboration skills.